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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.7 (6037 reviews)

View other NatWest Group - Cora products

4.53

Based on 6,037 reviews, last reviewed 17th Dec 2024

No new 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Cora has gone downhill since new AI I have been with Natwest for our company for 13 years. Cora was always amazing and if couldn't answer then you got a real person quickly. In more re... Read more Reviewed on: 17th December 2024

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About this product

NatWest Group - Cora Digital Assistant reviews (6037)

Review of the NatWest Group - Cora, Digital Assistant:

Scheduled payment problem

Tried to set up a future dated payment in the app. Will not let me select a future date. Asked for help with Cora - issue not resolved - need to speak to a real person! Reviewed on: 21st February 2023

Supportive and resourceful

Intelligent, Supportive and resourceful Reviewed on: 6th April 2023

Rubbish

Service is frustrating, I entered the question more than once and re-phrased it but it just messaged me back something unrelated Reviewed on: 6th April 2023

Great Banking account

RBS switched over my account with no stress or worries for me, Cora was very helpful with any questions I had. Reviewed on: 6th April 2023

Cora support

Not very helpful as no one will answer the phone when redirected to a person. Reviewed on: 6th April 2023

Worse than useless

Without exaggeration, it is almost impossible to speak to a human via this service. Cora generally cannot answer any query I have presented to it. It claims to be passing you over to a live agent but this doesn't happen and eventually refreshes and takes you back to square one. If you do manage to get through to a human they just palm you off by promising to pass your query on to their "dedicated team" and that you will be contacted... Predictably enough this never happens either. Even their complaints team never get back in touch and when you call them they just say "oh I'm very sorry" but don't actually do anything. NatWest customer service is altogether nonexistent and Cora is just another disappointing aspect of that. Not recommended. Also, Cora is a robot. Why does it make you wait a few seconds before replying to your multiple-choice answer? Reviewed on: 6th April 2023

Bank account

Hello. I have a bank account with Natwest. I never used him. I have lost all my passwords for the app and I would like to recover them, how can I do it Reviewed on: 6th April 2023

Very Realistic

Responds to questions and queries well, making it easier to get answers without having to call the customer line. Reviewed on: 6th April 2023

[email protected]

Very good this my best bank for me All people working in bank very good Reviewed on: 6th April 2023

Great user interface design

As a regular online banking user, i really appreciate the effort gone into the app and user experience design to ensure that tasks are intuitive and easy Reviewed on: 6th April 2023

Most useless app ever

Cannot replace people with a robot - Cora is useless and definitely doesn't deserve any awards! Reviewed on: 6th April 2023

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