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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.7 (6039 reviews)

View other NatWest Group - Cora products

4.57

Based on 6,039 reviews, last reviewed 24th Feb 2025

No new 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Ridiculous System A simpe task to order a cheque book to pay the milkman was a mamoth task with stupid circular questions. A simple 'order checkbook' button after logi... Read more Reviewed on: 24th February 2025

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About this product

NatWest Group - Cora Digital Assistant reviews (6039)

Review of the NatWest Group - Cora, Digital Assistant:

MAKES YOU FEEL ALL WILL BE OK

EXCELLENT service WRIGHT ANSWERS MOST OF THE TIME LOL ALL OF THE T I M E........ Reviewed on: 6th March 2023

Fantastic.

All queries solver easly and its easy way to ask anything that i do not understand in netwest app. Reviewed on: 6th April 2023

CRAP

I keep getting cut off when I try to find out why my online banking isn’t working Reviewed on: 6th April 2023

Supportive and resourceful

Intelligent, Supportive and resourceful Reviewed on: 6th April 2023

Rubbish

Service is frustrating, I entered the question more than once and re-phrased it but it just messaged me back something unrelated Reviewed on: 6th April 2023

Great Banking account

RBS switched over my account with no stress or worries for me, Cora was very helpful with any questions I had. Reviewed on: 6th April 2023

Cora support

Not very helpful as no one will answer the phone when redirected to a person. Reviewed on: 6th April 2023

Worse than useless

Without exaggeration, it is almost impossible to speak to a human via this service. Cora generally cannot answer any query I have presented to it. It claims to be passing you over to a live agent but this doesn't happen and eventually refreshes and takes you back to square one. If you do manage to get through to a human they just palm you off by promising to pass your query on to their "dedicated team" and that you will be contacted... Predictably enough this never happens either. Even their complaints team never get back in touch and when you call them they just say "oh I'm very sorry" but don't actually do anything. NatWest customer service is altogether nonexistent and Cora is just another disappointing aspect of that. Not recommended. Also, Cora is a robot. Why does it make you wait a few seconds before replying to your multiple-choice answer? Reviewed on: 6th April 2023

Bank account

Hello. I have a bank account with Natwest. I never used him. I have lost all my passwords for the app and I would like to recover them, how can I do it Reviewed on: 6th April 2023