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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.7 (6037 reviews)

View other NatWest Group - Cora products

4.53

Based on 6,037 reviews, last reviewed 22nd Nov 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Stick to calling, far better. I've attempted to use Cora each time I have a problem, it simply doesn't understand plain questions. E. G. How much will it cost to pay off my mortgag... Read more Reviewed on: 22nd November 2024

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About this product

NatWest Group - Cora Digital Assistant reviews (6037)

Review of the NatWest Group - Cora, Digital Assistant:

Reliability and trust

I am 10 years and all is working perfectly. Reviewed on: 15th May 2024

Pointless

Used several times, answers before I had finished typing my question. Never ever has the answer been in any way related to my query. Always end up having to join a never ending wait to speak to an agent. I wanted help with ID and it kept coming back with answers relating to card readers. Tried again and it came back with local ATM machines. Does not give you time to complete query question, jumps in (As you are still typing) the second it recognises a word. Cora is a complete waste of time and money. The worse AI customer service I've encountered. If I could give zero stars I would Reviewed on: 5th April 2023

Good experience

Is a good experience using this form but can be a bit more quick the app and not so difficult to be used Reviewed on: 5th April 2023

Cora

Very efficient means of getting assistance. Have been very pleased with Natwest services. Looking forward to more innovative products from them. Reviewed on: 5th April 2023

Crap site

Trying to use artificial intelligence to answer detailed queries will never work. I'm just glad it's not my personal or ongoing business accounty that I am trying to uopdate. Reviewed on: 5th April 2023

Very nice to chat off to start with

Very nice and sometimes helpful and good when i'm transfered to speak to an agent Reviewed on: 5th April 2023

cara

Helpful when no phone support available Reviewed on: 5th April 2023

Excellent client care

Easy to use extremely helpful and professional. Reviewed on: 4th April 2023

Cora experience

It was so reassuring to. able to chat with Cora and know she can help. Reviewed on: 4th April 2023

Excellent customer service

Excellent communication and skills. I am very happy with the digital system and it understands what your needs are. Very satisfied. Reviewed on: 4th April 2023

Closing account

Still hold current account but had to close savings accounts which was simple to do.User friendly app , good customer service if need to contact branch Reviewed on: 4th April 2023

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