Write a review

NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.7 (6037 reviews)

View other NatWest Group - Cora products

4.53

Based on 6,037 reviews, last reviewed 17th Dec 2024

No new 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Cora has gone downhill since new AI I have been with Natwest for our company for 13 years. Cora was always amazing and if couldn't answer then you got a real person quickly. In more re... Read more Reviewed on: 17th December 2024

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6037)

Review of the NatWest Group - Cora, Digital Assistant:

help0000000000000000000000000000000

⁰00000000ppppppppp000000000000000000000000000 Reviewed on: 20th March 2023

Friend compmany

I've never had a problem with these they are friendly and always help Reviewed on: 5th April 2023

worst thing ever

why are we having to deal with automated garbage, whats wrong with people, the populations getting larger and your stopping people from speaking to people, computers dont work, people need people, companies need to realise the millions they invest in IT is a waste of time & BS Reviewed on: 5th April 2023

Pointless

Used several times, answers before I had finished typing my question. Never ever has the answer been in any way related to my query. Always end up having to join a never ending wait to speak to an agent. I wanted help with ID and it kept coming back with answers relating to card readers. Tried again and it came back with local ATM machines. Does not give you time to complete query question, jumps in (As you are still typing) the second it recognises a word. Cora is a complete waste of time and money. The worse AI customer service I've encountered. If I could give zero stars I would Reviewed on: 5th April 2023

Good experience

Is a good experience using this form but can be a bit more quick the app and not so difficult to be used Reviewed on: 5th April 2023

Cora

Very efficient means of getting assistance. Have been very pleased with Natwest services. Looking forward to more innovative products from them. Reviewed on: 5th April 2023

Crap site

Trying to use artificial intelligence to answer detailed queries will never work. I'm just glad it's not my personal or ongoing business accounty that I am trying to uopdate. Reviewed on: 5th April 2023