Write a review

NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.69 (6040 reviews)

View other NatWest Group - Cora products

4.58

Based on 6,040 reviews, last reviewed 9th Mar 2025

No new 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

2

I didn't survive the doom loop. I was contacted to close an inactive business account. It is with another branch of NatWest with a separate sort code. I tried using Cora on 3 occasio... Read more Reviewed on: 9th March 2025

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6040)

Review of the NatWest Group - Cora, Digital Assistant:

Scheduled payment problem

Tried to set up a future dated payment in the app. Will not let me select a future date. Asked for help with Cora - issue not resolved - need to speak to a real person! Reviewed on: 21st February 2023

cara

Helpful when no phone support available Reviewed on: 5th April 2023

Excellent client care

Easy to use extremely helpful and professional. Reviewed on: 4th April 2023

Cora experience

It was so reassuring to. able to chat with Cora and know she can help. Reviewed on: 4th April 2023

Excellent customer service

Excellent communication and skills. I am very happy with the digital system and it understands what your needs are. Very satisfied. Reviewed on: 4th April 2023

Closing account

Still hold current account but had to close savings accounts which was simple to do.User friendly app , good customer service if need to contact branch Reviewed on: 4th April 2023

Cora is the best

Cora is the best and has helped me 101 times Reviewed on: 4th April 2023

response timely and correctly

I can get response correctly, but sometimes it takes times. I hope it will improve on the response time Reviewed on: 4th April 2023

Very slow and impossible to tolerate

Trying to open an account online for the last two weeks made loads of loads and branch visits and still nothing! I called a number that the branch gave my to call in 5 days which was the most stressful of them yet the employee said I can’t help you because i need to see your pervious application which she couldn’t and i asked for a new application which she refused!! What a JOKE!! Reviewed on: 4th April 2023

Super handy assistnat

I lost hope with organisations spinning up virtual assistants who have little/no capabilities. Cora is a fresh face to the game, actually provides help and the right information. These standards should be set for all organisation with this similar functionality. Reviewed on: 4th April 2023