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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.69 (6040 reviews)

View other NatWest Group - Cora products

4.58

Based on 6,040 reviews, last reviewed 9th Mar 2025

No new 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

2

I didn't survive the doom loop. I was contacted to close an inactive business account. It is with another branch of NatWest with a separate sort code. I tried using Cora on 3 occasio... Read more Reviewed on: 9th March 2025

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About this product

NatWest Group - Cora Digital Assistant reviews (6040)

Review of the NatWest Group - Cora, Digital Assistant:

Scheduled payment problem

Tried to set up a future dated payment in the app. Will not let me select a future date. Asked for help with Cora - issue not resolved - need to speak to a real person! Reviewed on: 21st February 2023

Good

My experience was Good great excellent amazing Reviewed on: 3rd April 2023

No response no answers

As a brand new customer I was left for 20 minutes with no response. Hardly a good service. Reviewed on: 3rd April 2023

The worst system I ever used

Wastes my time by giving ebdless irrelevant option. A world run by robots like this is truly a nightmare Reviewed on: 3rd April 2023

very helpful all the time

Cora - to sim this up in a few word cora has been better helping then a proper human being, i’ve learned how to use the app a lot better Reviewed on: 3rd April 2023

Great they have one!

Great to know well be helped along this Journey! Reviewed on: 2nd April 2023

wanted to open a new account

The Penzance branch said "we need to open a new account on line" and would not help in the branch. Being 76 years old personal assistance is easier. We are renting out our previous house we lived in, out and need a sperate "Joint " account to help us control the finances It would have been easier if the bank could assist with advise but personal service seems to have gone out of the window. Reviewed on: 2nd April 2023

Simple and helpful.

TI is easy to use and it provides instant answers 24/7. Always redirects to good information or areas that can support. Well done NatWest! Reviewed on: 2nd April 2023

Helpful and easy to use

Always gets me where I need to go or the information I need. Easy to use and if I do need to speak to a colleague the process is quick and efficient Reviewed on: 2nd April 2023

Amazing banking!

I've been banking with Natwest for 10 years and have lived in the UK for 30 years. I would absolutely recommend Natwest bank to anyone else for its services and professionality. Reviewed on: 2nd April 2023

Going round in circles trying to log in

Started a switch but started to regret it now. I am just going round and round in circles. The bot drives me crazy. Finally got hold of a person earlier today but had to cut conversation short due to visitors and now I can’t find out how to restart the conversation. It all revolves around my customer ID which they seem to think they gave me at signup but I have never received it. Driving me mad. Reviewed on: 2nd April 2023