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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.7 (6037 reviews)

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4.54

Based on 6,037 reviews, last reviewed 17th Dec 2024

No new 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Cora has gone downhill since new AI I have been with Natwest for our company for 13 years. Cora was always amazing and if couldn't answer then you got a real person quickly. In more re... Read more Reviewed on: 17th December 2024

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About this product

NatWest Group - Cora Digital Assistant reviews (6037)

Review of the NatWest Group - Cora, Digital Assistant:

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⁰00000000ppppppppp000000000000000000000000000 Reviewed on: 20th March 2023

Great !cora

Cora was helping a lot to the loyal customers overall 24/7 . Reviewed on: 31st March 2023

Absolutely Useless.

Pathetic chat service, never connect to people and just times out. Reviewed on: 31st March 2023

Confusing to use

Difficult trying to switch a joint account Reviewed on: 31st March 2023

Awful experience

Takes ages and never comes up with right choices, when I got through to someone real they were just as useless Reviewed on: 31st March 2023

Fast response

Able to provide hints for my questions Reviewed on: 31st March 2023

A waste of time for me, pathetic!!!

I m on holiday in USA and have been locked out of my account for about a month. CORA or anyone else in RBS have been pathetic. I will be closing my account once I get back to Scotland. The main problem is that I keep being told they are sending me an activation code to my UK address BUT I have told them at least 10 times I am CALIFORNIA USA. I cannot get ANYONE IN RBS to respond to me. despite the fact I have had a heart attack in the last few weeks and need £1300 every month now for medication. This is unbelieveable, BUT TRUE!!! John Mc Dade Reviewed on: 31st March 2023

Fantastic service

Cora helps me to keep on top of my banking and allows for easy bank communication. Reviewed on: 31st March 2023

Faster and convenient

Cora is a really reliable way to check information and even change details on your account without having to wait a lifetime on a call queue Reviewed on: 31st March 2023

Quick and efficient

Cora answered the enquiry quickly and efficiently. The option to print the chat for future reference was very useful. Reviewed on: 31st March 2023

Still rooms for improvement

Was a bit disappointed that NatWest Group - Cora was not able to answer a simple question like: "Request for payment holidays" -- which is something I assume should be quite common? Nothing put people off more than a chat bot couldn't answer a simple question. Reviewed on: 31st March 2023