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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.7 (6035 reviews)

View other NatWest Group - Cora products

4.54

Based on 6,035 reviews, last reviewed 22nd Oct 2024

No new 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Waste of time. Waste of time. Keeps crashing. The worst generative AI , I have ever seen. Don't link back to historical chat issues ir anything. Badly trained by a p... Read more Reviewed on: 22nd October 2024

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About this product

NatWest Group - Cora Digital Assistant reviews (6035)

Review of the NatWest Group - Cora, Digital Assistant:

Cora ok but general

Cora very difficult to understand specific needs but is good at general enquiries Reviewed on: 28th May 2024

I would rather stick pins in my eyes than speak to Cora

Replies being artificially slowed to feel more human like is quite literally the worst bit of UX design I have ever, ever, ever experienced. An already frustrating experience is now made utterly unusable. All I wanted was a final statement after I thankfully used the current account switching service and changed current accounts to First Direct. Having been promised a copy of my final statement, nothing ever arrived. And now it's impossible to actually speak to someone who can actually get one for me. Great work Natwest! Reviewed on: 2nd February 2024

A WASTE OF PIXELS

ABSOLUTELY TOTALLY USELESS, AND A REASON TO QUIT NATWEST AFTER 50 YEARS. WANTED TO KNOW ABOUT ACCESSING OLD STATEMENTS. TOOK ME ROUND THE HOUSES FOR AGES, THEN REFERRED TO AN ASSISTANT, THEN SHUT DOWN, DID THAT TWICE. NO BRANCH NEAR US, EXCEPT A MOBILE ONE SOMETIMES, AND NO ACCESS TO A HUMAN. ONLY RECOURSE IS SNAIL-MAIL. Reviewed on: 1st February 2024

I ask again - why all the great reviews in April?

I ask again - why all the great reviews in April? Someone has been putting up false reviews. It is clear that all the genuine reviews are all one star. NatWest, you need to take note of your angry customers. Reviewed on: 26th January 2024

Why hundreds of 5 Star reviews on 11th April? Something wrong here!

Cora is an annoying waste of time - I did not ask for it and want to have it removed. I would also like to know why almost all recent reviews are extremely negative, yet there seem to be many 5 Star reviews, poorly written, with spelling mistakes, all dated 11th April. There needs to be an investigation into this. Reviewed on: 18th December 2023

Simply Appalling

It is the worst service I can think of. It often doesn’t work and when it does, it takes a lot of effort to get to a human The humans who respond are worse than Cora and close the conversations before sorting anything From my rewards I cashed £100 in September for vouchers. These never arrived and they are asking me to change my e mail address which I can’t see why I need to do. Then they close the conversation and tell me it has been escalated, who to I don’t know and it ends there and then they go quiet So I have to start all over again and after 3 months of trying, no movement at all In fact, it’s like monopoly , go back to start do not collect £100 Humans who sign off don’t give their names and you can’t phone anyone to get it sorted and it goes on and on Reviewed on: 15th December 2023

Cora wastes my time.

I did not ask for Cora, it pops up every time I log in and reappears constantly. It is a total waste of my time. Reviewed on: 9th December 2023

biggest waste of time

completely useless and a big distraction now with the pop jumping on all the time why do they do this stupid type of thing, I just want to look at my accounts, If you ask anything it either doesn't understand or can't help anyway. Waste of time and money. Reviewed on: 7th December 2023

More pop-ups than a Russian porn site

The cora app just contiunes to pester even when I close it it just pops back up like some kind of phishing pop up, please make it go away Reviewed on: 6th December 2023

How to switch off Cora ?

As an online banker for many years, I do not want pestering with Cora when I navigate through the web-site. I want to switch it off for the session - longer is possible. Reviewed on: 5th December 2023

Dreadful bargain basement customer service

Query needed transferring to a real person. On each occasion I was told I would be sent a text when a colleague was ready to chat and that this would be within an hour. Didn't receive a text. On the first occasion I missed my opportunity to chat (type) with a colleague. On the 2nd occasion I stayed on the chat for over 2 hours waiting, but none came and eventually gave up to wait for the text. It never came and I gave up and went to bed. Logged back into my NatWest app the following day to see a colleague had joined the chat 4 hours 10 minutes after it started, and I hadn't received a text yet again. NatWest used to be easy to deal with. If you had to call you would get through , speak to someone and be assisted. Cora isn't progress, it's bargain basement customer service at it's worst and obviously not done with satisfaction in mind. Reviewed on: 23rd November 2023

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