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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.7 (6039 reviews)

View other NatWest Group - Cora products

4.57

Based on 6,039 reviews, last reviewed 24th Feb 2025

No new 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Ridiculous System A simpe task to order a cheque book to pay the milkman was a mamoth task with stupid circular questions. A simple 'order checkbook' button after logi... Read more Reviewed on: 24th February 2025

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About this product

NatWest Group - Cora Digital Assistant reviews (6039)

Review of the NatWest Group - Cora, Digital Assistant:

MAKES YOU FEEL ALL WILL BE OK

EXCELLENT service WRIGHT ANSWERS MOST OF THE TIME LOL ALL OF THE T I M E........ Reviewed on: 6th March 2023

poor service

Never get correct answers have to phone !! Just poor customer service from a bank cutting back on branches and staff. Reviewed on: 30th March 2023

Great tool

Great tool. I use it whenever I have issues with my Natwest account and it's very good at resolving them! Reviewed on: 30th March 2023

Helpful and efficient

Really helpful and efficient innovative technology. Diverts your query to the write place or gives you help and simple instructions to help Reviewed on: 30th March 2023

Fantastic interactive Chat facility

Really easy and simple service to use and directed to real person if query cannot be resolved by Cora. Reviewed on: 30th March 2023

Helpful Bot

Got me where I needed to be and sorted Reviewed on: 30th March 2023

Absolutely amazing

When ever I need an answer Cora is right there to help me, it saves me from getting misinformed and it’s constantly available! It’s also very simple to speak to a human if need be, thank you for this service! Reviewed on: 30th March 2023

Very efficient

Anders with great quick information Reviewed on: 30th March 2023

why cora is better than any other help bot

cora is so helpful and easy to use , not like any other bots that are complicated and hard to use, cora answers all of my questions fully and i have never had any problems or issues Reviewed on: 30th March 2023

Complaint about 'online banking notice getting better and better

Cora cant answer my questions 10/10 times I have to repeat the question many times before I get an agent that cant answer my question and disappears because he doesnt know the answer. It is very frustrating. Not to be able to talk to you. Dont you want feed back on this system that directs you to do something that doesnt work??? Reviewed on: 29th March 2023

Good help

It’s great it’s there all the time Reviewed on: 29th March 2023

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