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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.7 (6037 reviews)

View other NatWest Group - Cora products

4.54

Based on 6,037 reviews, last reviewed 17th Dec 2024

No new 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Cora has gone downhill since new AI I have been with Natwest for our company for 13 years. Cora was always amazing and if couldn't answer then you got a real person quickly. In more re... Read more Reviewed on: 17th December 2024

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About this product

NatWest Group - Cora Digital Assistant reviews (6037)

Review of the NatWest Group - Cora, Digital Assistant:

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⁰00000000ppppppppp000000000000000000000000000 Reviewed on: 20th March 2023

Helpful and efficient

Really helpful and efficient innovative technology. Diverts your query to the write place or gives you help and simple instructions to help Reviewed on: 30th March 2023

Fantastic interactive Chat facility

Really easy and simple service to use and directed to real person if query cannot be resolved by Cora. Reviewed on: 30th March 2023

Helpful Bot

Got me where I needed to be and sorted Reviewed on: 30th March 2023

Absolutely amazing

When ever I need an answer Cora is right there to help me, it saves me from getting misinformed and it’s constantly available! It’s also very simple to speak to a human if need be, thank you for this service! Reviewed on: 30th March 2023

Very efficient

Anders with great quick information Reviewed on: 30th March 2023

why cora is better than any other help bot

cora is so helpful and easy to use , not like any other bots that are complicated and hard to use, cora answers all of my questions fully and i have never had any problems or issues Reviewed on: 30th March 2023

Complaint about 'online banking notice getting better and better

Cora cant answer my questions 10/10 times I have to repeat the question many times before I get an agent that cant answer my question and disappears because he doesnt know the answer. It is very frustrating. Not to be able to talk to you. Dont you want feed back on this system that directs you to do something that doesnt work??? Reviewed on: 29th March 2023

Good help

It’s great it’s there all the time Reviewed on: 29th March 2023

Awful

Bleats useless sales information at you dosent listen cant understand simple requests, any plant life would display more intelligence. Reviewed on: 29th March 2023

Rubbish

Waste of time you may as well talk to a brick wall you would get more sense. Reviewed on: 29th March 2023

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