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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.7 (6037 reviews)

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4.54

Based on 6,037 reviews, last reviewed 17th Dec 2024

No new 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Cora has gone downhill since new AI I have been with Natwest for our company for 13 years. Cora was always amazing and if couldn't answer then you got a real person quickly. In more re... Read more Reviewed on: 17th December 2024

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NatWest Group - Cora Digital Assistant reviews (6037)

Review of the NatWest Group - Cora, Digital Assistant:

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⁰00000000ppppppppp000000000000000000000000000 Reviewed on: 20th March 2023

Useless

NW Switch team asked me to contact them via Cora. I've been trying now for w week and no one answers. Cora says she's connecting me then everything stops. What's the point of instructing someone to use a service then not responding to their call? Complete waste of my time. Reviewed on: 28th March 2023

awesome

such a nice thing. quite helpful Reviewed on: 28th March 2023

Great services

Applied for a card and had a little trouble but thankfully the team was able to help! Reviewed on: 28th March 2023

effective and efficient

this service is quick and easy to use with all the help at your finger tips without the fuss of being on hold. the people you talk to are very knowledgable and help to sort your query with no hassle at all. brilliant service Reviewed on: 28th March 2023

excellent staff and product

It was simple and easy to follow Reviewed on: 28th March 2023

Efficient Banking

Good customer service, easy to use app excellent day to day banking Reviewed on: 28th March 2023

Cora doesn't work.

It takes me at least 4-9 attempts to connect to their digital assistant - the only way now that NatWest allows customers to communicate with them outside of Twitter. I have been in their queue waiting for someone to help with the switcher service (as this requires a human) for a collective 20 hours of opening time. Ridiculous, especially as this is the route to take when combatting fraud. Reviewed on: 28th March 2023