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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.69 (6046 reviews)

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4.60

Based on 6,046 reviews, last reviewed 28th Jun 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

NatWest Bank Hi I have called today NatWest Bank customer service for the help, I was extremely distressed and need they support and help, however after speaking w... Read more Reviewed on: 28th June 2025

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NatWest Group - Cora Digital Assistant reviews (6046)

Name change on a business account

Very quick, very effective, no hassle at all Reviewed on: 2nd March 2022

Very good

Quick and easy, understands well and is easy to understand Reviewed on: 2nd March 2022

Excellent work

Cora have Amazing features no need to call in customer service Reviewed on: 2nd March 2022

Cash ISA Reactivation

CORA made it easy! No phone calls. No waiting on hold. No hassle. Quick. Efficient! Reviewed on: 2nd March 2022

Helpful

Had problems with money being taken without consent but helped me to raise a claim Reviewed on: 2nd March 2022

Fast accurate excellent

Fast response to the point! Cora answered and did exactly what I needed. Great service easy to use. Reviewed on: 2nd March 2022

Wow- unexpectedly perfectly correct

I thought it would be hassle to reinstate my ISA. I typed in those words and Cora understood instantly, and reactivated it straight away Reviewed on: 2nd March 2022

Absolutely fantastic

Absolutely fantastic Idea and so easy to use Reviewed on: 2nd March 2022

Diabolical

I have been trying to use Cora for over three weeks to resolve an issue with the opening of a new account for my teenage daughter. I have gone round and round in circles, providing the same information every time and being transferred and transferred between different staff members. No one has been able to answer my (fairly simple) question and when I do get through to someone who may actually be able to help me, if I don't reply to their message within 15 minutes or so, the system logs me out and I have to start all over again - which I have now done SEVEN times, still with no resolution. I called their central number and have been told I can only open the account online - but no-one online can resolve my (simple) issue. I have been business banking with NatWest for decades and am seriously considering swapping banks. AVOID AT ALL COSTS unless you have a very simple query. Reviewed on: 2nd March 2022

Helpful

very efficient and helpful. I needed to change my address and i did it online with Cora and she made it all very quick and painless Reviewed on: 2nd March 2022