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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

safe and supported

4
very helpful, willrecomend it to all my family and freind .makes me feel safe and supported. Reviewed on: 2nd March 2022

Cora for Gold

5
Excellent fast and efficient service. Reviewed on: 2nd March 2022

Very helpful

5
Taken 2 minutes to hopefully sort problem out Reviewed on: 2nd March 2022

Brilliant help!

5
I had tried calling and sorting out my problem on phone but was taking ages! Went on my app and my issue was resolved in minuets with Cora Reviewed on: 2nd March 2022

Replacement Damaged Credit Card

5
Quick and to the point once you realised the best solution was to message and ask How to request one Reviewed on: 2nd March 2022

Name change on a business account

5
Very quick, very effective, no hassle at all Reviewed on: 2nd March 2022

Very good

5
Quick and easy, understands well and is easy to understand Reviewed on: 2nd March 2022

Excellent work

5
Cora have Amazing features no need to call in customer service Reviewed on: 2nd March 2022

Cash ISA Reactivation

5
CORA made it easy! No phone calls. No waiting on hold. No hassle. Quick. Efficient! Reviewed on: 2nd March 2022

Helpful

5
Had problems with money being taken without consent but helped me to raise a claim Reviewed on: 2nd March 2022

Review NatWest Group - Cora: Digital assistant now

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