NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Brilliant help!

I had tried calling and sorting out my problem on phone but was taking ages! Went on my app and my issue was resolved in minuets with Cora Reviewed on: 2nd March 2022

Replacement Damaged Credit Card

Quick and to the point once you realised the best solution was to message and ask How to request one Reviewed on: 2nd March 2022

Name change on a business account

Very quick, very effective, no hassle at all Reviewed on: 2nd March 2022

Very good

Quick and easy, understands well and is easy to understand Reviewed on: 2nd March 2022

Excellent work

Cora have Amazing features no need to call in customer service Reviewed on: 2nd March 2022

Cash ISA Reactivation

CORA made it easy! No phone calls. No waiting on hold. No hassle. Quick. Efficient! Reviewed on: 2nd March 2022

Helpful

Had problems with money being taken without consent but helped me to raise a claim Reviewed on: 2nd March 2022

Fast accurate excellent

Fast response to the point! Cora answered and did exactly what I needed. Great service easy to use. Reviewed on: 2nd March 2022

Wow- unexpectedly perfectly correct

I thought it would be hassle to reinstate my ISA. I typed in those words and Cora understood instantly, and reactivated it straight away Reviewed on: 2nd March 2022