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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

Fast accurate excellent

5
Fast response to the point! Cora answered and did exactly what I needed. Great service easy to use. Reviewed on: 2nd March 2022
Isabelle Defoe's avatar
Isabelle Defoe

Wow- unexpectedly perfectly correct

5
I thought it would be hassle to reinstate my ISA. I typed in those words and Cora understood instantly, and reactivated it straight away Reviewed on: 2nd March 2022
Lucie's avatar
Lucie

Absolutely fantastic

5
Absolutely fantastic Idea and so easy to use Reviewed on: 2nd March 2022
Roy Charles's avatar
Roy Charles

Diabolical

1
I have been trying to use Cora for over three weeks to resolve an issue with the opening of a new account for my teenage daughter. I have gone round and round in circles, providing the same information every time and being transferred and transferred between different staff members. No one has been able to answer my (fairly simple) question and when I do get through to someone who may actually be able to help me, if I don't reply to their message within 15 minutes or so, the system logs me out and I have to start all over again - which I have now done SEVEN times, still with no resolution. I called their central number and have been told I can only open the account online - but no-one online can resolve my (simple) issue. I have been business banking with NatWest for decades and am seriously considering swapping banks. AVOID AT ALL COSTS unless you have a very simple query. Reviewed on: 2nd March 2022
Jason's avatar
Jason

Helpful

5
very efficient and helpful. I needed to change my address and i did it online with Cora and she made it all very quick and painless Reviewed on: 2nd March 2022
Tracey Ann Sutton's avatar
Tracey Ann Sutton

Quick reply Cora

5
Sorted very quickly and advice was easy to follow Reviewed on: 2nd March 2022
Mandie's avatar
Mandie

Very quick & easy

5
That just made changing my address so easy, thought it was going to be a faff Reviewed on: 2nd March 2022
Joy Rodden's avatar
Joy Rodden

Very Quickly dealt with my problem

5
Lost card was frozen immediately and help given on replacing. Thank you Reviewed on: 2nd March 2022
Marie Williams's avatar
Marie Williams

A very efficient bank service

5
Cora is notably more clear and efficient than many online chat services. My dealings with it have always been positive, delivering the outcomes I desired. Reviewed on: 2nd March 2022
David H's avatar
David H

efficient & easy

4
needed to shut company due to covid affect, made easy by cora Reviewed on: 2nd March 2022
terry edwards's avatar
terry edwards

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