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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Replacement Damaged Credit Card

5
Quick and to the point once you realised the best solution was to message and ask How to request one Reviewed on: 2nd March 2022
David Rawson-Mackenzie's avatar
David Rawson-Mackenzie

Name change on a business account

5
Very quick, very effective, no hassle at all Reviewed on: 2nd March 2022
Sadie Davies's avatar
Sadie Davies

Very good

5
Quick and easy, understands well and is easy to understand Reviewed on: 2nd March 2022
Callum's avatar
Callum

Excellent work

5
Cora have Amazing features no need to call in customer service Reviewed on: 2nd March 2022
M h malik's avatar
M h malik

Cash ISA Reactivation

5
CORA made it easy! No phone calls. No waiting on hold. No hassle. Quick. Efficient! Reviewed on: 2nd March 2022
Gemma Hawkins's avatar
Gemma Hawkins

Helpful

5
Had problems with money being taken without consent but helped me to raise a claim Reviewed on: 2nd March 2022
Ashlee Lauren Marren's avatar
Ashlee Lauren Marren

Fast accurate excellent

5
Fast response to the point! Cora answered and did exactly what I needed. Great service easy to use. Reviewed on: 2nd March 2022
Isabelle Defoe's avatar
Isabelle Defoe

Wow- unexpectedly perfectly correct

5
I thought it would be hassle to reinstate my ISA. I typed in those words and Cora understood instantly, and reactivated it straight away Reviewed on: 2nd March 2022
Lucie's avatar
Lucie

Absolutely fantastic

5
Absolutely fantastic Idea and so easy to use Reviewed on: 2nd March 2022
Roy Charles's avatar
Roy Charles

Diabolical

1
I have been trying to use Cora for over three weeks to resolve an issue with the opening of a new account for my teenage daughter. I have gone round and round in circles, providing the same information every time and being transferred and transferred between different staff members. No one has been able to answer my (fairly simple) question and when I do get through to someone who may actually be able to help me, if I don't reply to their message within 15 minutes or so, the system logs me out and I have to start all over again - which I have now done SEVEN times, still with no resolution. I called their central number and have been told I can only open the account online - but no-one online can resolve my (simple) issue. I have been business banking with NatWest for decades and am seriously considering swapping banks. AVOID AT ALL COSTS unless you have a very simple query. Reviewed on: 2nd March 2022
Jason's avatar
Jason

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