NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Diabolical

I have been trying to use Cora for over three weeks to resolve an issue with the opening of a new account for my teenage daughter. I have gone round and round in circles, providing the same information every time and being transferred and transferred between different staff members. No one has been able to answer my (fairly simple) question and when I do get through to someone who may actually be able to help me, if I don't reply to their message within 15 minutes or so, the system logs me out and I have to start all over again - which I have now done SEVEN times, still with no resolution. I called their central number and have been told I can only open the account online - but no-one online can resolve my (simple) issue. I have been business banking with NatWest for decades and am seriously considering swapping banks. AVOID AT ALL COSTS unless you have a very simple query. Reviewed on: 2nd March 2022

Helpful

very efficient and helpful. I needed to change my address and i did it online with Cora and she made it all very quick and painless Reviewed on: 2nd March 2022

Quick reply Cora

Sorted very quickly and advice was easy to follow Reviewed on: 2nd March 2022

Very quick & easy

That just made changing my address so easy, thought it was going to be a faff Reviewed on: 2nd March 2022

Very Quickly dealt with my problem

Lost card was frozen immediately and help given on replacing. Thank you Reviewed on: 2nd March 2022

A very efficient bank service

Cora is notably more clear and efficient than many online chat services. My dealings with it have always been positive, delivering the outcomes I desired. Reviewed on: 2nd March 2022