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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.95
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

A very efficient bank service

5
Cora is notably more clear and efficient than many online chat services. My dealings with it have always been positive, delivering the outcomes I desired. Reviewed on: 2nd March 2022
David H's avatar
David H

efficient & easy

4
needed to shut company due to covid affect, made easy by cora Reviewed on: 2nd March 2022
terry edwards's avatar
terry edwards

Swift & Efficient

5
I was extremely impressed with the level of customer service that could be achieved by Cora. Reviewed on: 2nd March 2022
Sonia H's avatar
Sonia H

Great service

5
instant and did the job, very helpful Reviewed on: 2nd March 2022
Plumtree House's avatar
Plumtree House

Great service

5
Fast & efficient easy to use easy to navigate Reviewed on: 2nd March 2022
debby gribbin's avatar
debby gribbin

Handy to use in-app help

5
It's very useful being able to request paying in books, pin number reminders and advice with the in-app assistant. I hope as time goes on, Cora will become more intuitive and cover a wider range of topics. Definitely recommend. Reviewed on: 2nd March 2022
MarieG's avatar
MarieG

Well done NatWest

5
Very efficient excellent service Reviewed on: 2nd March 2022
Ann White's avatar
Ann White

Very helpful

5
Answered my question quickly and very informative Reviewed on: 2nd March 2022
Patrick Coe's avatar
Patrick Coe

Great service as always

4
Excellent all done within 2minutes Reviewed on: 2nd March 2022
Lynn's avatar
Lynn

Oline banking help

5
Very helpful, very quickly answering also very friendly Reviewed on: 2nd March 2022
Paula 's avatar
Paula

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