Paid advertisement
Smart Money People Logo
Go to business site
Share this page
Link copied

NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

NatWest Group - Cora Digital assistant reviews (6061)

Swift & Efficient

5
I was extremely impressed with the level of customer service that could be achieved by Cora. Reviewed on: 2nd March 2022
Sonia H's avatar
Sonia H

Great service

5
instant and did the job, very helpful Reviewed on: 2nd March 2022
Plumtree House's avatar
Plumtree House

Great service

5
Fast & efficient easy to use easy to navigate Reviewed on: 2nd March 2022
debby gribbin's avatar
debby gribbin

Handy to use in-app help

5
It's very useful being able to request paying in books, pin number reminders and advice with the in-app assistant. I hope as time goes on, Cora will become more intuitive and cover a wider range of topics. Definitely recommend. Reviewed on: 2nd March 2022
MarieG's avatar
MarieG

Well done NatWest

5
Very efficient excellent service Reviewed on: 2nd March 2022
Ann White's avatar
Ann White

Very helpful

5
Answered my question quickly and very informative Reviewed on: 2nd March 2022
Patrick Coe's avatar
Patrick Coe

Great service as always

4
Excellent all done within 2minutes Reviewed on: 2nd March 2022
Lynn's avatar
Lynn

Oline banking help

5
Very helpful, very quickly answering also very friendly Reviewed on: 2nd March 2022
Paula 's avatar
Paula

Great fast service

5
Great fast service and much easier than having to call the branch Reviewed on: 2nd March 2022
Kulqinder's avatar
Kulqinder

New customer

5
As a new customer swapping from my current bank I was apprehensive that the switch would be smooth. Everything was explained simply and I had no issues. I really like the set up of the mobile app, it is easy to navigate and everything I need is there. My PIN didn’t arrive but it was easy to reorder through chat via mobile app and I was kept updated. Overall I am very happy with my new bank. Reviewed on: 2nd March 2022
Petra davison's avatar
Petra davison

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill