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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Helpful

5
very efficient and helpful. I needed to change my address and i did it online with Cora and she made it all very quick and painless Reviewed on: 2nd March 2022
Tracey Ann Sutton's avatar
Tracey Ann Sutton

Quick reply Cora

5
Sorted very quickly and advice was easy to follow Reviewed on: 2nd March 2022
Mandie's avatar
Mandie

Very quick & easy

5
That just made changing my address so easy, thought it was going to be a faff Reviewed on: 2nd March 2022
Joy Rodden's avatar
Joy Rodden

Very Quickly dealt with my problem

5
Lost card was frozen immediately and help given on replacing. Thank you Reviewed on: 2nd March 2022
Marie Williams's avatar
Marie Williams

A very efficient bank service

5
Cora is notably more clear and efficient than many online chat services. My dealings with it have always been positive, delivering the outcomes I desired. Reviewed on: 2nd March 2022
David H's avatar
David H

efficient & easy

4
needed to shut company due to covid affect, made easy by cora Reviewed on: 2nd March 2022
terry edwards's avatar
terry edwards

Swift & Efficient

5
I was extremely impressed with the level of customer service that could be achieved by Cora. Reviewed on: 2nd March 2022
Sonia H's avatar
Sonia H

Great service

5
instant and did the job, very helpful Reviewed on: 2nd March 2022
Plumtree House's avatar
Plumtree House

Great service

5
Fast & efficient easy to use easy to navigate Reviewed on: 2nd March 2022
debby gribbin's avatar
debby gribbin

Handy to use in-app help

5
It's very useful being able to request paying in books, pin number reminders and advice with the in-app assistant. I hope as time goes on, Cora will become more intuitive and cover a wider range of topics. Definitely recommend. Reviewed on: 2nd March 2022
MarieG's avatar
MarieG

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