NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Handy to use in-app help

It's very useful being able to request paying in books, pin number reminders and advice with the in-app assistant. I hope as time goes on, Cora will become more intuitive and cover a wider range of topics. Definitely recommend. Reviewed on: 2nd March 2022

Well done NatWest

Very efficient excellent service Reviewed on: 2nd March 2022

Very helpful

Answered my question quickly and very informative Reviewed on: 2nd March 2022

Great service as always

Excellent all done within 2minutes Reviewed on: 2nd March 2022

Oline banking help

Very helpful, very quickly answering also very friendly Reviewed on: 2nd March 2022

Great fast service

Great fast service and much easier than having to call the branch Reviewed on: 2nd March 2022

New customer

As a new customer swapping from my current bank I was apprehensive that the switch would be smooth. Everything was explained simply and I had no issues. I really like the set up of the mobile app, it is easy to navigate and everything I need is there. My PIN didn’t arrive but it was easy to reorder through chat via mobile app and I was kept updated. Overall I am very happy with my new bank. Reviewed on: 2nd March 2022