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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.95
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Great fast service

5
Great fast service and much easier than having to call the branch Reviewed on: 2nd March 2022
Kulqinder's avatar
Kulqinder

New customer

5
As a new customer swapping from my current bank I was apprehensive that the switch would be smooth. Everything was explained simply and I had no issues. I really like the set up of the mobile app, it is easy to navigate and everything I need is there. My PIN didn’t arrive but it was easy to reorder through chat via mobile app and I was kept updated. Overall I am very happy with my new bank. Reviewed on: 2nd March 2022
Petra davison's avatar
Petra davison

Excellent

5
Cora made quick work of changing my address, it was very straightforward and very easy. I'd definitely recommend :) Reviewed on: 2nd March 2022
yo yo it's ya boi's avatar
yo yo it's ya boi

Cora is a friend

4
Cora can help you in getting sorted out and resolving issues. She also knows when you need to talk. Reviewed on: 2nd March 2022
Steve Adams's avatar
Steve Adams

Excellent

5
The service is very clear and very helpful Reviewed on: 2nd March 2022
sospeter njoroge's avatar
sospeter njoroge

hassle free

5
It was quite interesting but the system was spot on in responding to my query. Reviewed on: 2nd March 2022
Brenda Antwi's avatar
Brenda Antwi

Fast and simple

5
Easy to use quick and efficient Reviewed on: 2nd March 2022
George Jones's avatar
George Jones

Precision of Cora is something else

5
I like the way she breaks down the questions into sub answers for you to drill down, it’s very accurate and fast Reviewed on: 2nd March 2022
Zaheed Mahmood's avatar
Zaheed Mahmood

Big Help

5
It was fast and helpful and gave me the information I needed. Reviewed on: 2nd March 2022
Peter Hanrahan's avatar
Peter Hanrahan

Easy

5
Reactivate my ISA it was very quick and easy Reviewed on: 2nd March 2022
Karen Woods's avatar
Karen Woods

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