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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.69 (6046 reviews)

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4.60

Based on 6,046 reviews, last reviewed 28th Jun 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

NatWest Bank Hi I have called today NatWest Bank customer service for the help, I was extremely distressed and need they support and help, however after speaking w... Read more Reviewed on: 28th June 2025

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NatWest Group - Cora Digital Assistant reviews (6046)

EXCELLENT FAST SERVICE

ALL GOOD AND HELPFUL WOULD RECOMEND Reviewed on: 1st March 2022

Reactivate isa

I needed to re activate my isa and it was so quick with Cora. Much easier than phoning the bank or going in branch! Reviewed on: 1st March 2022

Prompt reply to my queries

Queries immediately answered. They were straightforwardly replied Reviewed on: 1st March 2022

easy to use, good service

Have always had excellent service with Natwest. Reviewed on: 1st March 2022

Helpful Chatbot.

Nothing artificial about Cora, she is proper intelligent as he/she/they really know(s) his/her/their stuff! What a helpful Chatbot. If only the other bots were more like Cora, Online/Digital Banking would be a better place! Reviewed on: 1st March 2022

Cora

So simple and easy to use and so quick Reviewed on: 1st March 2022

wonderful!

very fast replies, and always helpful. if Cora is unable to help, you will be passed quickly onto a human member of staff. quick and easy to use. Reviewed on: 1st March 2022

Quick and simple to use

Question was answered accurately Reviewed on: 1st March 2022

Works very well

I have used Cora to resolve a few issues very good Reviewed on: 1st March 2022

Great service helping me was quick and so easy.

Learning how to bank on line,got stuck making a mistake on direct debit,asked cora,so helpful,i was very satisfied with reply I had. Reviewed on: 1st March 2022