NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Easy & efficient

Easy to use, quickly resolves queries. Reviewed on: 1st March 2022

GREAT CUSTOMER SERVICE

20 PM ON A TUESDAY EVENING CONACTED CORA AND EXPLAINED MY PROBLEM, CHECKED DIFFERENT AVENUES AND RESOLVED MY QUESTIONS CLEARLY AND CONCISELY Reviewed on: 1st March 2022

EXCELLENT FAST SERVICE

ALL GOOD AND HELPFUL WOULD RECOMEND Reviewed on: 1st March 2022

Reactivate isa

I needed to re activate my isa and it was so quick with Cora. Much easier than phoning the bank or going in branch! Reviewed on: 1st March 2022

Prompt reply to my queries

Queries immediately answered. They were straightforwardly replied Reviewed on: 1st March 2022

easy to use, good service

Have always had excellent service with Natwest. Reviewed on: 1st March 2022

Helpful Chatbot.

Nothing artificial about Cora, she is proper intelligent as he/she/they really know(s) his/her/their stuff! What a helpful Chatbot. If only the other bots were more like Cora, Online/Digital Banking would be a better place! Reviewed on: 1st March 2022

Cora

So simple and easy to use and so quick Reviewed on: 1st March 2022

wonderful!

very fast replies, and always helpful. if Cora is unable to help, you will be passed quickly onto a human member of staff. quick and easy to use. Reviewed on: 1st March 2022