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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Understands the query

5
Cora understands your questions and provides easy to understand solutions Reviewed on: 1st March 2022

Very clever

5
Very simple and for an automated system, she is very simple and intelligent! Thanks Reviewed on: 1st March 2022

Super easy!!

5
Solved my complicated query straight away Reviewed on: 1st March 2022

Easy & efficient

5
Easy to use, quickly resolves queries. Reviewed on: 1st March 2022

GREAT CUSTOMER SERVICE

5
20 PM ON A TUESDAY EVENING CONACTED CORA AND EXPLAINED MY PROBLEM, CHECKED DIFFERENT AVENUES AND RESOLVED MY QUESTIONS CLEARLY AND CONCISELY Reviewed on: 1st March 2022

EXCELLENT FAST SERVICE

5
ALL GOOD AND HELPFUL WOULD RECOMEND Reviewed on: 1st March 2022

Reactivate isa

5
I needed to re activate my isa and it was so quick with Cora. Much easier than phoning the bank or going in branch! Reviewed on: 1st March 2022

Prompt reply to my queries

5
Queries immediately answered. They were straightforwardly replied Reviewed on: 1st March 2022

easy to use, good service

5
Have always had excellent service with Natwest. Reviewed on: 1st March 2022

Helpful Chatbot.

5
Nothing artificial about Cora, she is proper intelligent as he/she/they really know(s) his/her/their stuff! What a helpful Chatbot. If only the other bots were more like Cora, Online/Digital Banking would be a better place! Reviewed on: 1st March 2022

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