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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.95
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

easy to use, good service

5
Have always had excellent service with Natwest. Reviewed on: 1st March 2022
L Li's avatar
L Li

Helpful Chatbot.

5
Nothing artificial about Cora, she is proper intelligent as he/she/they really know(s) his/her/their stuff! What a helpful Chatbot. If only the other bots were more like Cora, Online/Digital Banking would be a better place! Reviewed on: 1st March 2022
mohan7@yahoo.co.uk's avatar
[email protected]

Cora

5
So simple and easy to use and so quick Reviewed on: 1st March 2022
Js's avatar
Js

wonderful!

5
very fast replies, and always helpful. if Cora is unable to help, you will be passed quickly onto a human member of staff. quick and easy to use. Reviewed on: 1st March 2022
sid's avatar
sid

Quick and simple to use

5
Question was answered accurately Reviewed on: 1st March 2022
Sarah Leigh's avatar
Sarah Leigh

Works very well

5
I have used Cora to resolve a few issues very good Reviewed on: 1st March 2022
Leanna's avatar
Leanna

Great service helping me was quick and so easy.

5
Learning how to bank on line,got stuck making a mistake on direct debit,asked cora,so helpful,i was very satisfied with reply I had. Reviewed on: 1st March 2022
Christine Hammond's avatar
Christine Hammond

Necessary advice

5
Quick, on the nail advice whenever you want it Reviewed on: 1st March 2022
will gillespie's avatar
will gillespie

easy and helpful

5
quick, easy and correct answers Reviewed on: 1st March 2022
Moya Mac's avatar
Moya Mac

Great DA

5
Very slick, accurate and helpful, definitely a cut above the rest I've experienced Reviewed on: 1st March 2022
Keith Ellis's avatar
Keith Ellis

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