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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

GREAT CUSTOMER SERVICE

5
20 PM ON A TUESDAY EVENING CONACTED CORA AND EXPLAINED MY PROBLEM, CHECKED DIFFERENT AVENUES AND RESOLVED MY QUESTIONS CLEARLY AND CONCISELY Reviewed on: 1st March 2022

EXCELLENT FAST SERVICE

5
ALL GOOD AND HELPFUL WOULD RECOMEND Reviewed on: 1st March 2022

Reactivate isa

5
I needed to re activate my isa and it was so quick with Cora. Much easier than phoning the bank or going in branch! Reviewed on: 1st March 2022

Prompt reply to my queries

5
Queries immediately answered. They were straightforwardly replied Reviewed on: 1st March 2022

easy to use, good service

5
Have always had excellent service with Natwest. Reviewed on: 1st March 2022

Helpful Chatbot.

5
Nothing artificial about Cora, she is proper intelligent as he/she/they really know(s) his/her/their stuff! What a helpful Chatbot. If only the other bots were more like Cora, Online/Digital Banking would be a better place! Reviewed on: 1st March 2022

Cora

5
So simple and easy to use and so quick Reviewed on: 1st March 2022

wonderful!

5
very fast replies, and always helpful. if Cora is unable to help, you will be passed quickly onto a human member of staff. quick and easy to use. Reviewed on: 1st March 2022

Quick and simple to use

5
Question was answered accurately Reviewed on: 1st March 2022

Works very well

5
I have used Cora to resolve a few issues very good Reviewed on: 1st March 2022

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