Paid advertisement
Smart Money People Logo

NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience. Write a review

NatWest Group - Cora Digital assistant reviews (6061)

Very helpful

5
Well I have a pending transaction that I don’t recognise so I contacted Cora and I’ve had some helpful advice Reviewed on: 1st March 2022

Thankyou

5
|Very efficient . Thankyou. Good luck for the award Reviewed on: 1st March 2022

very good service

5
very good service easy enough to change my address Reviewed on: 1st March 2022

Quick response

5
Chatting with Cora was so much better than other chat-lines. The questions were easier and pertinent. Reviewed on: 1st March 2022

Responsive

5
Fast and clear response to questions Reviewed on: 1st March 2022

Brilliant very helpful

5
Quick and very helpful best online help I’ve come across in a long time Reviewed on: 1st March 2022

Information about refund on Apple pay

5
Very helpful to have digital assistant to offer advice immediately Reviewed on: 1st March 2022

Chat enquiry

5
Cora answered my questions and was helpful Reviewed on: 1st March 2022

Online system for help, no waiting

5
Cora is so much better than waiting for a human to reply Reviewed on: 1st March 2022

ISa question

5
Quick and efficent to my question and my question answered quickly. I good experience Reviewed on: 1st March 2022

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience. Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs