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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.95
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Straightforward

5
Quick and easy to use, with a search function that actually works! Query resolved in less than 5 minutes. Reviewed on: 1st March 2022
trudiejkent@aol.com's avatar
[email protected]

Exceptional way to bank

5
A well developed and developing app which allows one ease of access but a feeling that you are on a secure system. Gives you a way to access and make changes in real time and with confidence Reviewed on: 1st March 2022
Paul White's avatar
Paul White

Very helpful

5
Well I have a pending transaction that I don’t recognise so I contacted Cora and I’ve had some helpful advice Reviewed on: 1st March 2022
robert.denton52@yahoo.com's avatar
[email protected]

Thankyou

5
|Very efficient . Thankyou. Good luck for the award Reviewed on: 1st March 2022
John Mitchell's avatar
John Mitchell

very good service

5
very good service easy enough to change my address Reviewed on: 1st March 2022
norman reynolds's avatar
norman reynolds

Quick response

5
Chatting with Cora was so much better than other chat-lines. The questions were easier and pertinent. Reviewed on: 1st March 2022
Jane Anita Gray's avatar
Jane Anita Gray

Responsive

5
Fast and clear response to questions Reviewed on: 1st March 2022
Stuart Cameron's avatar
Stuart Cameron

Brilliant very helpful

5
Quick and very helpful best online help I’ve come across in a long time Reviewed on: 1st March 2022
Ryan Gallagher's avatar
Ryan Gallagher

Information about refund on Apple pay

5
Very helpful to have digital assistant to offer advice immediately Reviewed on: 1st March 2022
Joy Cromie's avatar
Joy Cromie

Chat enquiry

5
Cora answered my questions and was helpful Reviewed on: 1st March 2022
Darce Williams's avatar
Darce Williams

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