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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Easy to use

5
Took literally minutes to apply and upgrade both card and account using this method Reviewed on: 1st March 2022

Very helpful

5
Kept everything nice and simple even if she was faster than me at typing lol Reviewed on: 1st March 2022

Good old Cora!

5
Quick and efficient, question answered to my satisfaction Reviewed on: 1st March 2022

Easy and quick to deal with

5
I was able to change my address super quick. Reviewed on: 1st March 2022

great service

5
Easy to understand and and great service got exactly what I needed Reviewed on: 1st March 2022

Great Online Service

5
Very happy with the online banking Reviewed on: 1st March 2022

Good

5
Easy to use and accessible. Good. Reviewed on: 1st March 2022

Helpful

5
Gave relevant advice on my query Reviewed on: 1st March 2022

Quick and easy very helpful

4
It's good to access to a simple solution when you can't remember how to obtain something Reviewed on: 1st March 2022

excellent quick service

5
I was able to access the service that I required in a very quick and professional manner. The service also gave me the option to request other services in the event that I required them and did not come across as "generic" as some auto services do. Will definitely use again. Reviewed on: 1st March 2022

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