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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

great service

5
Easy to understand and and great service got exactly what I needed Reviewed on: 1st March 2022

Great Online Service

5
Very happy with the online banking Reviewed on: 1st March 2022

Good

5
Easy to use and accessible. Good. Reviewed on: 1st March 2022

Helpful

5
Gave relevant advice on my query Reviewed on: 1st March 2022

Quick and easy very helpful

4
It's good to access to a simple solution when you can't remember how to obtain something Reviewed on: 1st March 2022

excellent quick service

5
I was able to access the service that I required in a very quick and professional manner. The service also gave me the option to request other services in the event that I required them and did not come across as "generic" as some auto services do. Will definitely use again. Reviewed on: 1st March 2022

very easy

5
it was very easy to get the address changed Reviewed on: 1st March 2022

Forgot my PIN

5
Overall I forgot my PIN number and Cora helped me to have a reminder sent to my address. Very helpful indeed and no issues at all. A very pleasant and positive experience, which has not normally been the case with even human customer services. Reviewed on: 1st March 2022

cora

4
Cora was very rapid and efficient .She help me to complete the job remotely Reviewed on: 1st March 2022

Reliable instant help

5
When I needed to discover how to order a card reader Cora quickly and clearly told me how to make the order. Reviewed on: 1st March 2022

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