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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

very easy

5
it was very easy to get the address changed Reviewed on: 1st March 2022
Darshna Amin's avatar
Darshna Amin

Forgot my PIN

5
Overall I forgot my PIN number and Cora helped me to have a reminder sent to my address. Very helpful indeed and no issues at all. A very pleasant and positive experience, which has not normally been the case with even human customer services. Reviewed on: 1st March 2022
AJM's avatar
AJM

cora

4
Cora was very rapid and efficient .She help me to complete the job remotely Reviewed on: 1st March 2022
yog k's avatar
yog k

Reliable instant help

5
When I needed to discover how to order a card reader Cora quickly and clearly told me how to make the order. Reviewed on: 1st March 2022
Cherie's avatar
Cherie

CORA

5
GREAT EXPERIENCE USING CORA, EXCELLENT NAT WEST! Reviewed on: 1st March 2022
Denny's avatar
Denny

Quick access to help

5
Wanted to pay into my ISA which I haven;t done for while. It needed reactivating and the instructions given to do this were easy to follow and I was guided the whole way through the process to get it reactivated. The whole thing took less than 10 minutes. It was so refreshing to have something actioned so quickly without multiple telephone calls. Reviewed on: 1st March 2022
Karen Jackson's avatar
Karen Jackson

Easy to deal with

5
Put my mind at rest I can relax for a while Reviewed on: 1st March 2022
Steve Harris's avatar
Steve Harris

Quick and easily resolved

5
I get my issue resolved within minutes. I have trouble finding stuff on the internet and with Cora's help, it's only one click Reviewed on: 1st March 2022
Chloe's avatar
Chloe

10

5
Answered the questions immediately Reviewed on: 1st March 2022
Andrew Rowbottom's avatar
Andrew Rowbottom

Excellent Service

5
Delighted and helpful with this service. Ao easy and straight forward. Thank you Reviewed on: 1st March 2022
Roadserve (UK) Limited's avatar
Roadserve (UK) Limited

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