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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.95
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

10

5
Answered the questions immediately Reviewed on: 1st March 2022
Andrew Rowbottom's avatar
Andrew Rowbottom

Excellent Service

5
Delighted and helpful with this service. Ao easy and straight forward. Thank you Reviewed on: 1st March 2022
Roadserve (UK) Limited's avatar
Roadserve (UK) Limited

Enquiry regarding bank transfer for purchase of new car.

5
Very useful and provided all the relevant information to enable the transaction. Reviewed on: 1st March 2022
Howard Murray's avatar
Howard Murray

Great service

5
Very helpful. Very quick. Very professional Reviewed on: 1st March 2022
John Price's avatar
John Price

Quick response time, easy to follow instructions

5
I was trying to make a payment to a new international account & Cora was helpful in directing me to the biometrics feature on my app. Reviewed on: 1st March 2022
sana perera's avatar
sana perera

Easy

5
Quick and easy and answered my question Reviewed on: 1st March 2022
Marselle Thomas's avatar
Marselle Thomas

Simplicity

5
Smooth quick and easy to understand. Answered first time. Reviewed on: 1st March 2022
Linda Cox's avatar
Linda Cox

A Talk In The Park

4
I find this part of the R .B.S. app so helpful,and customer friendly. Reviewed on: 1st March 2022
Mr Albert Clifford 's avatar
Mr Albert Clifford

It's fairly good

5
It give you help in the right direction but not as good as a human Reviewed on: 1st March 2022
Efthymia Efthymiou 's avatar
Efthymia Efthymiou

Urgent help

5
This is a good helper. Thanks it was very helpful Reviewed on: 1st March 2022
Onur Dincer's avatar
Onur Dincer

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