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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

CORA

5
GREAT EXPERIENCE USING CORA, EXCELLENT NAT WEST! Reviewed on: 1st March 2022

Quick access to help

5
Wanted to pay into my ISA which I haven;t done for while. It needed reactivating and the instructions given to do this were easy to follow and I was guided the whole way through the process to get it reactivated. The whole thing took less than 10 minutes. It was so refreshing to have something actioned so quickly without multiple telephone calls. Reviewed on: 1st March 2022

Easy to deal with

5
Put my mind at rest I can relax for a while Reviewed on: 1st March 2022

Quick and easily resolved

5
I get my issue resolved within minutes. I have trouble finding stuff on the internet and with Cora's help, it's only one click Reviewed on: 1st March 2022

10

5
Answered the questions immediately Reviewed on: 1st March 2022

Excellent Service

5
Delighted and helpful with this service. Ao easy and straight forward. Thank you Reviewed on: 1st March 2022

Enquiry regarding bank transfer for purchase of new car.

5
Very useful and provided all the relevant information to enable the transaction. Reviewed on: 1st March 2022

Great service

5
Very helpful. Very quick. Very professional Reviewed on: 1st March 2022

Quick response time, easy to follow instructions

5
I was trying to make a payment to a new international account & Cora was helpful in directing me to the biometrics feature on my app. Reviewed on: 1st March 2022

Easy

5
Quick and easy and answered my question Reviewed on: 1st March 2022

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