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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Simplicity

5
Smooth quick and easy to understand. Answered first time. Reviewed on: 1st March 2022

A Talk In The Park

4
I find this part of the R .B.S. app so helpful,and customer friendly. Reviewed on: 1st March 2022

It's fairly good

5
It give you help in the right direction but not as good as a human Reviewed on: 1st March 2022

Urgent help

5
This is a good helper. Thanks it was very helpful Reviewed on: 1st March 2022

Quick and helpful

5
New to this service so appreciate the help given Reviewed on: 1st March 2022

Excellent and timely service

5
I can be on the go and get my banking needs sorted quickly and in time. Reviewed on: 1st March 2022

Great Assistance

5
Questions were answered and attended to immediately. it was of a great help Reviewed on: 1st March 2022

Great help

5
Very helpful and friendly, easy to use Reviewed on: 1st March 2022

Opportunity for growth

5
Natwest has been proactive in calling me for any update that can be of benefit to me and y finances. Many of the benefits i was not aware was available to me. Reviewed on: 1st March 2022

Best digital assistant!

5
Best digital assistant, great job NatWest team. Reviewed on: 1st March 2022

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