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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Great Assistance

5
Questions were answered and attended to immediately. it was of a great help Reviewed on: 1st March 2022

Great help

5
Very helpful and friendly, easy to use Reviewed on: 1st March 2022

Opportunity for growth

5
Natwest has been proactive in calling me for any update that can be of benefit to me and y finances. Many of the benefits i was not aware was available to me. Reviewed on: 1st March 2022

Best digital assistant!

5
Best digital assistant, great job NatWest team. Reviewed on: 1st March 2022

Very quick found what i needed easily

5
Very Easy to use and understand,will use again. Reviewed on: 1st March 2022

Fantastic service

5
Sorted out my enquiry and solve my request Reviewed on: 1st March 2022

Best virtual assistant I've seen!

5
Cara seems to be quite quick and well automated. It is continually improving. Reviewed on: 1st March 2022

Goo

5
Good service bank is very nice talking with costumer about problems with transfers,transaction Reviewed on: 1st March 2022

Quick easy and understand able

5
Needed help and found cora very helpful Reviewed on: 1st March 2022

Closing accounts

5
Very fast and efficient, easy to use Reviewed on: 1st March 2022

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