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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

simple easy to use

5
easy to use what else is there to say Reviewed on: 1st March 2022

First time used

5
What a great way to do things with the bank but don’t need to talk to a human. Very happy Reviewed on: 1st March 2022

Cora Rocks

5
It was so easy to get things done through Cora. Highly recommend using the automated chat service that Natwest offers Reviewed on: 1st March 2022

No problems with NatWest

5
NatWest Bank is great. That is why I have been a customer for over 50 years. Reviewed on: 1st March 2022

Doesn't understand what you're enquiring about

1
Doesn't understand your query I still haven't had my questions answered Reviewed on: 1st March 2022

Helpful and quick

5
Very helpful,delt with issue quickly and very thing sorted. Reviewed on: 1st March 2022

Natwest is helpful

5
I have always found Natwest and the Cora assistant helpful Reviewed on: 1st March 2022

brilliant support

5
had done in two minutes the address change and saving min 30-40 mins to do it in person Reviewed on: 1st March 2022

very quick

5
very quick and very useful info given Reviewed on: 1st March 2022

Address update was a real pain on my mobile app

4
Mobile app was a pain to advise a change of address Online banking done in minutes Reviewed on: 1st March 2022

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience. Write a review
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