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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.60
Based on 6,058 reviews, last reviewed 11th Feb 2026
100% increase in 5 star reviews
in the past 90 days
33% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026
Kevin B's avatar
Kevin B
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About this product

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NatWest Group - Cora Digital Assistant reviews (6058)

No problems with NatWest

5
NatWest Bank is great. That is why I have been a customer for over 50 years. Reviewed on: 1st March 2022
David Leadbeater's avatar
David Leadbeater

Doesn't understand what you're enquiring about

1
Doesn't understand your query I still haven't had my questions answered Reviewed on: 1st March 2022
Lynda Ramsay's avatar
Lynda Ramsay

Helpful and quick

5
Very helpful,delt with issue quickly and very thing sorted. Reviewed on: 1st March 2022
Emma's avatar
Emma

Natwest is helpful

5
I have always found Natwest and the Cora assistant helpful Reviewed on: 1st March 2022
Bec Sheffield's avatar
Bec Sheffield

brilliant support

5
had done in two minutes the address change and saving min 30-40 mins to do it in person Reviewed on: 1st March 2022
Norbert E.'s avatar
Norbert E.

very quick

5
very quick and very useful info given Reviewed on: 1st March 2022
Faruk Barber's avatar
Faruk Barber

Address update was a real pain on my mobile app

4
Mobile app was a pain to advise a change of address Online banking done in minutes Reviewed on: 1st March 2022
John Etchells's avatar
John Etchells

How to have a crap experience with your bank !

1
trying to replace people with humans does not work successfully , so employ more human assistants ! Reviewed on: 1st March 2022
roman's avatar
roman

Payments not recognised

5
I had two payments I did not recognise. Cora helped us through it and we sorted within 5 minutes. Very impressed. Reviewed on: 1st March 2022
Alex's avatar
Alex

Excellent

5
Quick response and very sympathetic Reviewed on: 1st March 2022
Ste Kelly's avatar
Ste Kelly

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