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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Very quick found what i needed easily

5
Very Easy to use and understand,will use again. Reviewed on: 1st March 2022

Fantastic service

5
Sorted out my enquiry and solve my request Reviewed on: 1st March 2022

Best virtual assistant I've seen!

5
Cara seems to be quite quick and well automated. It is continually improving. Reviewed on: 1st March 2022

Goo

5
Good service bank is very nice talking with costumer about problems with transfers,transaction Reviewed on: 1st March 2022

Quick easy and understand able

5
Needed help and found cora very helpful Reviewed on: 1st March 2022

Closing accounts

5
Very fast and efficient, easy to use Reviewed on: 1st March 2022

simple easy to use

5
easy to use what else is there to say Reviewed on: 1st March 2022

First time used

5
What a great way to do things with the bank but don’t need to talk to a human. Very happy Reviewed on: 1st March 2022

Cora Rocks

5
It was so easy to get things done through Cora. Highly recommend using the automated chat service that Natwest offers Reviewed on: 1st March 2022

No problems with NatWest

5
NatWest Bank is great. That is why I have been a customer for over 50 years. Reviewed on: 1st March 2022

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