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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

How to have a crap experience with your bank !

1
trying to replace people with humans does not work successfully , so employ more human assistants ! Reviewed on: 1st March 2022

Payments not recognised

5
I had two payments I did not recognise. Cora helped us through it and we sorted within 5 minutes. Very impressed. Reviewed on: 1st March 2022

Excellent

5
Quick response and very sympathetic Reviewed on: 1st March 2022

Very helpful indeed

5
The digital assistant helped me to sort out a new password and pin to gain access to the online banking app. Reviewed on: 1st March 2022

So easy to use

5
Ordered statements from cora easy pprocess for me Reviewed on: 1st March 2022

Only good automatic assistant Ive come across

5
Very accurate understanding of questions and quick response, great service! Reviewed on: 1st March 2022

Great help Cora is

5
Solved my problem in one minute Reviewed on: 1st March 2022

Best bank always

5
Secure and stress free essential service Reviewed on: 1st March 2022

Efficient

5
Easy to use and very efficient. Reviewed on: 1st March 2022

Prompt response, easy to deal with

5
Very professional, quick and helpful Reviewed on: 1st March 2022

Review NatWest Group - Cora: Digital assistant now

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