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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Doesn't understand what you're enquiring about

1
Doesn't understand your query I still haven't had my questions answered Reviewed on: 1st March 2022

Helpful and quick

5
Very helpful,delt with issue quickly and very thing sorted. Reviewed on: 1st March 2022

Natwest is helpful

5
I have always found Natwest and the Cora assistant helpful Reviewed on: 1st March 2022

brilliant support

5
had done in two minutes the address change and saving min 30-40 mins to do it in person Reviewed on: 1st March 2022

very quick

5
very quick and very useful info given Reviewed on: 1st March 2022

Address update was a real pain on my mobile app

4
Mobile app was a pain to advise a change of address Online banking done in minutes Reviewed on: 1st March 2022

How to have a crap experience with your bank !

1
trying to replace people with humans does not work successfully , so employ more human assistants ! Reviewed on: 1st March 2022

Payments not recognised

5
I had two payments I did not recognise. Cora helped us through it and we sorted within 5 minutes. Very impressed. Reviewed on: 1st March 2022

Excellent

5
Quick response and very sympathetic Reviewed on: 1st March 2022

Very helpful indeed

5
The digital assistant helped me to sort out a new password and pin to gain access to the online banking app. Reviewed on: 1st March 2022

Review NatWest Group - Cora: Digital assistant now

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