NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Very helpful indeed

The digital assistant helped me to sort out a new password and pin to gain access to the online banking app. Reviewed on: 1st March 2022

So easy to use

Ordered statements from cora easy pprocess for me Reviewed on: 1st March 2022

Only good automatic assistant Ive come across

Very accurate understanding of questions and quick response, great service! Reviewed on: 1st March 2022

Great help Cora is

Solved my problem in one minute Reviewed on: 1st March 2022

Best bank always

Secure and stress free essential service Reviewed on: 1st March 2022

Efficient

Easy to use and very efficient. Reviewed on: 1st March 2022

Prompt response, easy to deal with

Very professional, quick and helpful Reviewed on: 1st March 2022

Wszystko o.k.

Szybko i rzeczowo.Polecam kontakt Reviewed on: 1st March 2022

From a New customer

I am a new customer registered for a new current account online. The process has been so easy and if I get stuck on something or need help with a question I use the automated message system. The service is second to none and it is super quick on replying not only that it gives me precise instructions on how to do things where to go and gives like an idiots guide making it seamless many thanks Laura Reviewed on: 1st March 2022