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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Efficient

5
Easy to use and very efficient. Reviewed on: 1st March 2022
Netsai's avatar
Netsai

Prompt response, easy to deal with

5
Very professional, quick and helpful Reviewed on: 1st March 2022
Mahmoud Reda's avatar
Mahmoud Reda

Wszystko o.k.

5
Szybko i rzeczowo.Polecam kontakt Reviewed on: 1st March 2022
Janusz Dworak's avatar
Janusz Dworak

From a New customer

5
I am a new customer registered for a new current account online. The process has been so easy and if I get stuck on something or need help with a question I use the automated message system. The service is second to none and it is super quick on replying not only that it gives me precise instructions on how to do things where to go and gives like an idiots guide making it seamless many thanks Laura Reviewed on: 1st March 2022
Lauras craftycaravan's avatar
Lauras craftycaravan

nice bot

5
cora seemed well designed for a good customer experience and helped me solve my problem. Reviewed on: 1st March 2022
Rae Joker's avatar
Rae Joker

Voting

4
Always good app to use and answers questions that you ask Reviewed on: 28th February 2022
Owen McCurry's avatar
Owen McCurry

Card Reader Error

4
The card reader showed 'error' when the card was inserted. The online help, Cora, identified this as a battery problem and explained how to change the battery. This helped to sort the problem out quickly. Reviewed on: 28th February 2022
B.Askari's avatar
B.Askari

change of details

5
helpful and simple to follow instructions Reviewed on: 28th February 2022
Matthew Wright's avatar
Matthew Wright

Great

5
Great service and a fast response Reviewed on: 28th February 2022
GUSTO NEGUS's avatar
GUSTO NEGUS

Quick and to the point assistance with my query

5
Easy navigation and responsive assistant recognising fragments of the words Reviewed on: 28th February 2022
Anonymous's avatar
Anonymous

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