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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

So easy to use

5
Ordered statements from cora easy pprocess for me Reviewed on: 1st March 2022

Only good automatic assistant Ive come across

5
Very accurate understanding of questions and quick response, great service! Reviewed on: 1st March 2022

Great help Cora is

5
Solved my problem in one minute Reviewed on: 1st March 2022

Best bank always

5
Secure and stress free essential service Reviewed on: 1st March 2022

Efficient

5
Easy to use and very efficient. Reviewed on: 1st March 2022

Prompt response, easy to deal with

5
Very professional, quick and helpful Reviewed on: 1st March 2022

Wszystko o.k.

5
Szybko i rzeczowo.Polecam kontakt Reviewed on: 1st March 2022

From a New customer

5
I am a new customer registered for a new current account online. The process has been so easy and if I get stuck on something or need help with a question I use the automated message system. The service is second to none and it is super quick on replying not only that it gives me precise instructions on how to do things where to go and gives like an idiots guide making it seamless many thanks Laura Reviewed on: 1st March 2022

nice bot

5
cora seemed well designed for a good customer experience and helped me solve my problem. Reviewed on: 1st March 2022

Voting

4
Always good app to use and answers questions that you ask Reviewed on: 28th February 2022

Review NatWest Group - Cora: Digital assistant now

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