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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Card Reader Error

4
The card reader showed 'error' when the card was inserted. The online help, Cora, identified this as a battery problem and explained how to change the battery. This helped to sort the problem out quickly. Reviewed on: 28th February 2022

change of details

5
helpful and simple to follow instructions Reviewed on: 28th February 2022

Great

5
Great service and a fast response Reviewed on: 28th February 2022

Quick and to the point assistance with my query

5
Easy navigation and responsive assistant recognising fragments of the words Reviewed on: 28th February 2022

Cora quickly explains how to sort out my problem

5
Very good system I place on how to get satisfaction and any other help I might need Reviewed on: 28th February 2022

Great Service

5
Very easy to use service. Quick and completed my request within minutes. Reviewed on: 28th February 2022

Always helped me

5
Very helpful. Solves my issues in minutes Reviewed on: 28th February 2022

So helpful quick and easy

5
Use Cora all the time, so helpful to choose options from and saves me so much time and stress. Reviewed on: 28th February 2022

Natwest is reliable

5
Been with Natwest for 13 years and they have always been great. Reviewed on: 28th February 2022

super fast service

5
Love Cora, gets me to an area i need rapidly Reviewed on: 28th February 2022

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