NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Excellent service

Excellent service, fast, efficient and convenient Thank you NatWest/Cora Reviewed on: 28th February 2022

Thanks for the timely help

Faultless and extra quick. Thanks so much for the help and support. Reviewed on: 28th February 2022

Easier than talking on the phone

A really helpful and a straight forward service. Easy to use and navigate options. Reviewed on: 28th February 2022

Easy and quick service

Easy and quick service! Sent me all the information needed and responded quickly Reviewed on: 28th February 2022

Quick and very efficient service

First use on Business Account, ordering stationery. Very quick, easy, and efficient service Reviewed on: 28th February 2022

Re/ problem

I asked a question and it was answered quickly and sorted out no problem Reviewed on: 28th February 2022

Quick and Simple

I used Cora to update my address details - it was a smooth process that was complete within a matter of minutes. If this software is capable of handling more complex issues then I will be using this as my no 1 choice going forwards. Reviewed on: 28th February 2022