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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Re/ problem

5
I asked a question and it was answered quickly and sorted out no problem Reviewed on: 28th February 2022
Maggie Miller's avatar
Maggie Miller

Quick and Simple

5
I used Cora to update my address details - it was a smooth process that was complete within a matter of minutes. If this software is capable of handling more complex issues then I will be using this as my no 1 choice going forwards. Reviewed on: 28th February 2022
Caroline Sealey's avatar
Caroline Sealey

Efficient

5
Very efficient and quick to satisfy my banking request Reviewed on: 28th February 2022
Sharon McMahon's avatar
Sharon McMahon

SO USEFUL WHEN STUCK AT HOME

5
GREAT HELP TO THOSE GETTING OLDER WITH DIMINISHING CAPABILITIES!! Reviewed on: 28th February 2022
Lesley Broadley's avatar
Lesley Broadley

Excellent support.

5
I lost my debit card and Cora sort it out for me within 1 minutes! Amazing. Reviewed on: 28th February 2022
NA Elm's avatar
NA Elm

Cora is very helpful

5
Coral help me find what I was looking for Reviewed on: 28th February 2022
Elizabeth Smith's avatar
Elizabeth Smith

Great service

5
Very helpful and knowledgeable and good service Reviewed on: 28th February 2022
Lorna Moore's avatar
Lorna Moore

Very helpful

5
Always very helpful at the Natwest Bank Reviewed on: 28th February 2022
Pauline Evans 's avatar
Pauline Evans

Top class

5
Quick easy no hassle banking Reviewed on: 28th February 2022
Paul D's avatar
Paul D

easy to use

5
quick and easy. not complicated. No stressful waiting on the landline or mobile phone listening to some horrible music! Reviewed on: 28th February 2022
michael dennehy's avatar
michael dennehy

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