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NatWest Group - Cora: Digital Assistant reviews

4.60
Based on 6,058 reviews, last reviewed 11th Feb 2026
100% increase in 5 star reviews
in the past 90 days
33% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026
Kevin B's avatar
Kevin B

About this product

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NatWest Group - Cora Digital Assistant reviews (6058)

Cora is very helpful

5
Coral help me find what I was looking for Reviewed on: 28th February 2022

Great service

5
Very helpful and knowledgeable and good service Reviewed on: 28th February 2022

Very helpful

5
Always very helpful at the Natwest Bank Reviewed on: 28th February 2022

Top class

5
Quick easy no hassle banking Reviewed on: 28th February 2022

easy to use

5
quick and easy. not complicated. No stressful waiting on the landline or mobile phone listening to some horrible music! Reviewed on: 28th February 2022

Change Address

5
Super quick, easy and efficient compared to previous experience of having to visit local bank branch Reviewed on: 28th February 2022

Very helpful with a difficult customer (ME) had a lot of patience and directed me to where i could solve my problem.

5
wanted to change my address but did not want to go online banking in order to do this. The agent was very patient with me and explained everything politely. My request was solved. Reviewed on: 28th February 2022

My leaving vote

5
It was very easy to leave the NatWest by using Cora Reviewed on: 28th February 2022

Very quick and easy

5
Needed to change my address, using Cora was very quick and easy and took seconds Reviewed on: 28th February 2022

EXCELLENT

5
Clear advice to help the customer Reviewed on: 28th February 2022

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