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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

My leaving vote

5
It was very easy to leave the NatWest by using Cora Reviewed on: 28th February 2022

Very quick and easy

5
Needed to change my address, using Cora was very quick and easy and took seconds Reviewed on: 28th February 2022

EXCELLENT

5
Clear advice to help the customer Reviewed on: 28th February 2022

Contacting Cora

5
Very helpful service to have. Thanks Reviewed on: 28th February 2022

Very efficient

5
Got the answer in a very logical way and a good speed Reviewed on: 28th February 2022

Cheque deposit

5
Very quick and clear instructions Reviewed on: 28th February 2022

Cora

5
Cora was very helpful. And made it easy for me to understand Reviewed on: 28th February 2022

Online interface

5
Excellent, user friendly app available 24/7 Reviewed on: 28th February 2022

Help me to unlock my card

5
Happy customer, thank you very much Reviewed on: 28th February 2022

Excellent service

5
Great way to update my account as I have requested. Reviewed on: 28th February 2022

Review NatWest Group - Cora: Digital assistant now

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