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NatWest Group - Cora: Digital assistant reviews

3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Change Address

5
Super quick, easy and efficient compared to previous experience of having to visit local bank branch Reviewed on: 28th February 2022

Very helpful with a difficult customer (ME) had a lot of patience and directed me to where i could solve my problem.

5
wanted to change my address but did not want to go online banking in order to do this. The agent was very patient with me and explained everything politely. My request was solved. Reviewed on: 28th February 2022

My leaving vote

5
It was very easy to leave the NatWest by using Cora Reviewed on: 28th February 2022

Very quick and easy

5
Needed to change my address, using Cora was very quick and easy and took seconds Reviewed on: 28th February 2022

EXCELLENT

5
Clear advice to help the customer Reviewed on: 28th February 2022

Contacting Cora

5
Very helpful service to have. Thanks Reviewed on: 28th February 2022

Very efficient

5
Got the answer in a very logical way and a good speed Reviewed on: 28th February 2022

Cheque deposit

5
Very quick and clear instructions Reviewed on: 28th February 2022

Cora

5
Cora was very helpful. And made it easy for me to understand Reviewed on: 28th February 2022

Online interface

5
Excellent, user friendly app available 24/7 Reviewed on: 28th February 2022

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