Paid advertisement
Smart Money People Logo
Go to business site
Share this page
Link copied

NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

NatWest Group - Cora Digital assistant reviews (6061)

good service

5
all good service easy to use and helpful Reviewed on: 28th February 2022
mike plummer's avatar
mike plummer

Great service

5
My question was answered in full very happy Reviewed on: 28th February 2022
Elizabeth Leadbeater's avatar
Elizabeth Leadbeater

The best . Too understand

5
I have always had good responses with cora. Realy understanding Reviewed on: 28th February 2022
Steven Bingham's avatar
Steven Bingham

Natwest app very easy to use

4
I have been very impressed with the whole on line NatWest app. I am not great with computers but so far have found everything easy to use and Cora was able to help me out in a very clear fashion once I had asked the correct question Reviewed on: 28th February 2022
Nicki 's avatar
Nicki

Always try to help and are friendly and efficient

5
I have been with Natwest over 15 years and never had a problem; they have been helpful and supportive with all problems and needs Reviewed on: 28th February 2022
Claire Baz's avatar
Claire Baz

Very Convenient

5
As systems that work off messagers go Cora is quite good, as someone who is studying computer science I understand how hard it can be to code a system to work under such conditions and give the correct outputs. It helped me straight away and gave me the simple steps on how to fix my problem from the comfort of my home, making fixing problems alot easier as this cuts out the need to call or go to the bank. Definitely will use again and recommend :) Reviewed on: 28th February 2022
Bud Bot 5002's avatar
Bud Bot 5002

Proof of address

5
Contacted via online to send proof of address. No problems, instantly for it sorted. Reviewed on: 28th February 2022
Sasha L's avatar
Sasha L

very helpful

5
great communication. very prompt Reviewed on: 28th February 2022
Michael Matthews's avatar
Michael Matthews

Always there to help

5
I generally find the help u need by using Cora, Reviewed on: 28th February 2022
Brooklyn OldDacres's avatar
Brooklyn OldDacres

Text Query

4
Having received a Txt stating my Mobile number has been updated without me asking for that to be done. What's going on? Telephone contacts out of the question waiting time ridiculous. Managed to sort with Cora. Reviewed on: 28th February 2022
albert perrott's avatar
albert perrott

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill