NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Natwest app very easy to use

I have been very impressed with the whole on line NatWest app. I am not great with computers but so far have found everything easy to use and Cora was able to help me out in a very clear fashion once I had asked the correct question Reviewed on: 28th February 2022

Always try to help and are friendly and efficient

I have been with Natwest over 15 years and never had a problem; they have been helpful and supportive with all problems and needs Reviewed on: 28th February 2022

Very Convenient

As systems that work off messagers go Cora is quite good, as someone who is studying computer science I understand how hard it can be to code a system to work under such conditions and give the correct outputs. It helped me straight away and gave me the simple steps on how to fix my problem from the comfort of my home, making fixing problems alot easier as this cuts out the need to call or go to the bank. Definitely will use again and recommend :) Reviewed on: 28th February 2022

Proof of address

Contacted via online to send proof of address. No problems, instantly for it sorted. Reviewed on: 28th February 2022

very helpful

great communication. very prompt Reviewed on: 28th February 2022

Always there to help

I generally find the help u need by using Cora, Reviewed on: 28th February 2022

Text Query

Having received a Txt stating my Mobile number has been updated without me asking for that to be done. What's going on? Telephone contacts out of the question waiting time ridiculous. Managed to sort with Cora. Reviewed on: 28th February 2022