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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

Help me to unlock my card

5
Happy customer, thank you very much Reviewed on: 28th February 2022
Ana Manciu's avatar
Ana Manciu

Excellent service

5
Great way to update my account as I have requested. Reviewed on: 28th February 2022
Peter Clarke's avatar
Peter Clarke

good service

5
all good service easy to use and helpful Reviewed on: 28th February 2022
mike plummer's avatar
mike plummer

Great service

5
My question was answered in full very happy Reviewed on: 28th February 2022
Elizabeth Leadbeater's avatar
Elizabeth Leadbeater

The best . Too understand

5
I have always had good responses with cora. Realy understanding Reviewed on: 28th February 2022
Steven Bingham's avatar
Steven Bingham

Natwest app very easy to use

4
I have been very impressed with the whole on line NatWest app. I am not great with computers but so far have found everything easy to use and Cora was able to help me out in a very clear fashion once I had asked the correct question Reviewed on: 28th February 2022
Nicki 's avatar
Nicki

Always try to help and are friendly and efficient

5
I have been with Natwest over 15 years and never had a problem; they have been helpful and supportive with all problems and needs Reviewed on: 28th February 2022
Claire Baz's avatar
Claire Baz

Very Convenient

5
As systems that work off messagers go Cora is quite good, as someone who is studying computer science I understand how hard it can be to code a system to work under such conditions and give the correct outputs. It helped me straight away and gave me the simple steps on how to fix my problem from the comfort of my home, making fixing problems alot easier as this cuts out the need to call or go to the bank. Definitely will use again and recommend :) Reviewed on: 28th February 2022
Bud Bot 5002's avatar
Bud Bot 5002

Proof of address

5
Contacted via online to send proof of address. No problems, instantly for it sorted. Reviewed on: 28th February 2022
Sasha L's avatar
Sasha L

very helpful

5
great communication. very prompt Reviewed on: 28th February 2022
Michael Matthews's avatar
Michael Matthews

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