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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

easy

4
Found out easily what I needed to know Reviewed on: 28th February 2022

ISA

5
Very quick and hassle free service Reviewed on: 28th February 2022

Fantastic service

5
Very Quick and really easy to use Reviewed on: 28th February 2022

Very helpful

5
Love NatWest, always helpful! And there online automated help Cora is my go to with any questions. Reviewed on: 28th February 2022

QUick and easy to use. Contains all relevant information

5
QUick and easy to use. Contains all relevant information Reviewed on: 28th February 2022

Very helpful and quick

5
Answered my question straight away Reviewed on: 28th February 2022

Very helpful

5
Coral helped me with information about cancellation of a regular payment on my debit card. Reviewed on: 28th February 2022

Excellent

5
Sorted in minutes. A very efficient service Reviewed on: 28th February 2022

Really simple process

5
I needed to close an account and the process with Cora was really easy Reviewed on: 28th February 2022

Excellent service

5
Rapid accurate response to my enquiry. Reviewed on: 28th February 2022

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