NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Very helpful

Love NatWest, always helpful! And there online automated help Cora is my go to with any questions. Reviewed on: 28th February 2022

QUick and easy to use. Contains all relevant information

QUick and easy to use. Contains all relevant information Reviewed on: 28th February 2022

Very helpful and quick

Answered my question straight away Reviewed on: 28th February 2022

Very helpful

Coral helped me with information about cancellation of a regular payment on my debit card. Reviewed on: 28th February 2022

Excellent

Sorted in minutes. A very efficient service Reviewed on: 28th February 2022

Really simple process

I needed to close an account and the process with Cora was really easy Reviewed on: 28th February 2022

Excellent service

Rapid accurate response to my enquiry. Reviewed on: 28th February 2022

Very helpful

So quick and easy, great not having to be on hold on the phone Reviewed on: 28th February 2022

Superb Service

Cora is a fantastic way to navigate online banking and get assistance, it is quick, efficient and to the point. All main queries get handles very quickly and with ease. Reviewed on: 28th February 2022