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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Always try to help and are friendly and efficient

5
I have been with Natwest over 15 years and never had a problem; they have been helpful and supportive with all problems and needs Reviewed on: 28th February 2022
Claire Baz's avatar
Claire Baz

Very Convenient

5
As systems that work off messagers go Cora is quite good, as someone who is studying computer science I understand how hard it can be to code a system to work under such conditions and give the correct outputs. It helped me straight away and gave me the simple steps on how to fix my problem from the comfort of my home, making fixing problems alot easier as this cuts out the need to call or go to the bank. Definitely will use again and recommend :) Reviewed on: 28th February 2022
Bud Bot 5002's avatar
Bud Bot 5002

Proof of address

5
Contacted via online to send proof of address. No problems, instantly for it sorted. Reviewed on: 28th February 2022
Sasha L's avatar
Sasha L

very helpful

5
great communication. very prompt Reviewed on: 28th February 2022
Michael Matthews's avatar
Michael Matthews

Always there to help

5
I generally find the help u need by using Cora, Reviewed on: 28th February 2022
Brooklyn OldDacres's avatar
Brooklyn OldDacres

Text Query

4
Having received a Txt stating my Mobile number has been updated without me asking for that to be done. What's going on? Telephone contacts out of the question waiting time ridiculous. Managed to sort with Cora. Reviewed on: 28th February 2022
albert perrott's avatar
albert perrott

easy

4
Found out easily what I needed to know Reviewed on: 28th February 2022
Gisela 's avatar
Gisela

ISA

5
Very quick and hassle free service Reviewed on: 28th February 2022
Cosmin's avatar
Cosmin

Fantastic service

5
Very Quick and really easy to use Reviewed on: 28th February 2022
Danila Costamagna's avatar
Danila Costamagna

Very helpful

5
Love NatWest, always helpful! And there online automated help Cora is my go to with any questions. Reviewed on: 28th February 2022
Chloe's avatar
Chloe

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