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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Very helpful

5
So quick and easy, great not having to be on hold on the phone Reviewed on: 28th February 2022
Claire's avatar
Claire

Superb Service

5
Cora is a fantastic way to navigate online banking and get assistance, it is quick, efficient and to the point. All main queries get handles very quickly and with ease. Reviewed on: 28th February 2022
Maryam Ward's avatar
Maryam Ward

Thanks Cora

4
Received immediate feedback and answer to question ... impressive Reviewed on: 28th February 2022
Janis Herriot's avatar
Janis Herriot

I'll use advice given, I can't type as fast though thank you for your help cora

5
Cora helped me understand my dispute, and put my mind at rest thank you Reviewed on: 28th February 2022
Angela Murray's avatar
Angela Murray

Helped answer my queries

4
Fast response and good choice of options Reviewed on: 28th February 2022
bootsyobrien@gmail.com's avatar
[email protected]

Blocked pin

5
Matter was resolved with easy steps on how to unblock my pin using an atm. Reviewed on: 28th February 2022
Sonia Hughes's avatar
Sonia Hughes

So easy to use, very efficient!

5
Using Cora is so much easier than sitting on the phone waiting to get through to somebody, so efficient and easy to use Reviewed on: 28th February 2022
User's avatar
User

Fantastic

5
I've recently moved house and was dreading changing my addresses for everything but it literally took a minute using cora on the natwest online banking page. Thank you for making it so easy and stress free. Reviewed on: 28th February 2022
Jason McIntosh's avatar
Jason McIntosh

Impersonal

5
Long winded not sure if talking to a human or computer Reviewed on: 28th February 2022
Allan 's avatar
Allan

Good for things which do not require a human!

4
V helpful and innovative for small instructions would be helpful to have what Cora can’t do clearly outlined at the start to save time for the end user Reviewed on: 28th February 2022
eleanor snowden's avatar
eleanor snowden

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