NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,057 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6057)

Helped answer my queries

Fast response and good choice of options Reviewed on: 28th February 2022

Blocked pin

Matter was resolved with easy steps on how to unblock my pin using an atm. Reviewed on: 28th February 2022

So easy to use, very efficient!

Using Cora is so much easier than sitting on the phone waiting to get through to somebody, so efficient and easy to use Reviewed on: 28th February 2022

Fantastic

I've recently moved house and was dreading changing my addresses for everything but it literally took a minute using cora on the natwest online banking page. Thank you for making it so easy and stress free. Reviewed on: 28th February 2022

Impersonal

Long winded not sure if talking to a human or computer Reviewed on: 28th February 2022

Good for things which do not require a human!

V helpful and innovative for small instructions would be helpful to have what Cora can’t do clearly outlined at the start to save time for the end user Reviewed on: 28th February 2022

Quick answer to my query

NatWest is great in customer care Reviewed on: 28th February 2022

Helpful

Answered everything I need to know very quickly thanks Reviewed on: 28th February 2022

Using Cora

Coral always is easy to use, soets iut my query and in a timely manner. Really makes online banking so much easier Reviewed on: 28th February 2022