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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Helped answer my queries

4
Fast response and good choice of options Reviewed on: 28th February 2022

Blocked pin

5
Matter was resolved with easy steps on how to unblock my pin using an atm. Reviewed on: 28th February 2022

So easy to use, very efficient!

5
Using Cora is so much easier than sitting on the phone waiting to get through to somebody, so efficient and easy to use Reviewed on: 28th February 2022

Fantastic

5
I've recently moved house and was dreading changing my addresses for everything but it literally took a minute using cora on the natwest online banking page. Thank you for making it so easy and stress free. Reviewed on: 28th February 2022

Impersonal

5
Long winded not sure if talking to a human or computer Reviewed on: 28th February 2022

Good for things which do not require a human!

4
V helpful and innovative for small instructions would be helpful to have what Cora can’t do clearly outlined at the start to save time for the end user Reviewed on: 28th February 2022

Quick answer to my query

4
NatWest is great in customer care Reviewed on: 28th February 2022

Helpful

5
Answered everything I need to know very quickly thanks Reviewed on: 28th February 2022

Using Cora

5
Coral always is easy to use, soets iut my query and in a timely manner. Really makes online banking so much easier Reviewed on: 28th February 2022

Great!!

5
Very quick responses.this made banking online very easy Reviewed on: 28th February 2022

Review NatWest Group - Cora: Digital assistant now

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