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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Impersonal

5
Long winded not sure if talking to a human or computer Reviewed on: 28th February 2022
Allan 's avatar
Allan

Good for things which do not require a human!

4
V helpful and innovative for small instructions would be helpful to have what Cora can’t do clearly outlined at the start to save time for the end user Reviewed on: 28th February 2022
eleanor snowden's avatar
eleanor snowden

Quick answer to my query

4
NatWest is great in customer care Reviewed on: 28th February 2022
Francis Kubi's avatar
Francis Kubi

Helpful

5
Answered everything I need to know very quickly thanks Reviewed on: 28th February 2022
Nxo's avatar
Nxo

Using Cora

5
Coral always is easy to use, soets iut my query and in a timely manner. Really makes online banking so much easier Reviewed on: 28th February 2022
abs19861's avatar
abs19861

Great!!

5
Very quick responses.this made banking online very easy Reviewed on: 28th February 2022
Michael 's avatar
Michael

Cora

5
Great service Reviewed on: 28th February 2022
Afi Rika Kawata's avatar
Afi Rika Kawata

nice

5
easy to use and very helpfull. and is very straight forward. Reviewed on: 28th February 2022
Sammy L's avatar
Sammy L

I am always satusfied with the assistance i receive

5
I found the service speedy and very helpful Reviewed on: 28th February 2022
Phyllis Flemming's avatar
Phyllis Flemming

Informative and helpful

5
Question answered promptly and links provided Reviewed on: 28th February 2022
Angie's avatar
Angie

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