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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Goid

5
Good at getting things done thank you Reviewed on: 2nd March 2022

Excellent and quick

5
Excellent service and very quick, saves my a lot of hassle try to get through on the phone Reviewed on: 2nd March 2022

Totally satisfied

5
Very convenient banking happy with the services Reviewed on: 2nd March 2022

Excellent

5
Dealt with my queries promptly ,I was very satisfied Reviewed on: 2nd March 2022

Awful experience, every time

1
I use this frequently and every time the experience is just awful. Reviewed on: 2nd March 2022

Helpful and quick

5
Coral was extremely helpful and answered all questions asked. Reviewed on: 2nd March 2022

Never have a problem

5
Always good service, never had a problem with the app or online cora to assist with issues Reviewed on: 2nd March 2022

Vote for Cora

5
Cora is very helpful everytime when i was in trouble so my vote is for cora Reviewed on: 2nd March 2022

Got straight to the info I needed

5
Used a few times, gets me straight to the info i need without having to wait in a queue either on online chat or via the phone. Reviewed on: 2nd March 2022

Very helpful

5
Response quickly, and really helpful Reviewed on: 2nd March 2022

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