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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Never have a problem

5
Always good service, never had a problem with the app or online cora to assist with issues Reviewed on: 2nd March 2022

Vote for Cora

5
Cora is very helpful everytime when i was in trouble so my vote is for cora Reviewed on: 2nd March 2022

Got straight to the info I needed

5
Used a few times, gets me straight to the info i need without having to wait in a queue either on online chat or via the phone. Reviewed on: 2nd March 2022

Very helpful

5
Response quickly, and really helpful Reviewed on: 2nd March 2022

very useful

5
Cora has helped several times with questions and queries I had, not sent on a loop but appropriately directed to the solution. Reviewed on: 2nd March 2022

Natwest/Cora Review

5
Super quick. Super helpfull. Perfect for anyone who does not like to speak on the phone!! Thanks, Cora :) Reviewed on: 2nd March 2022

Nice and Easy

5
Every time I have had to make use of Cora's services I've been impressed and wish other on line providers had the same high standard. Reviewed on: 2nd March 2022

Helpful

5
Helpful will all my questions as my father death and banking account needs Reviewed on: 2nd March 2022

bank services

5
A quick and accurate answer to my questions Reviewed on: 2nd March 2022

So efficient!

5
Wonderful - I changed my address in 2 minutes Reviewed on: 2nd March 2022

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience. Write a review
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