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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Easy to use

5
So quick and efficient. Response was quick and straight forward to use. Reviewed on: 2nd March 2022

Great

5
Great and very quick! Really brilliant Reviewed on: 2nd March 2022

Quick response and most helpful

5
Excellent service from Cora would recommend Reviewed on: 2nd March 2022

Always helpful

5
Always helpful whenever I have any issues Reviewed on: 2nd March 2022

Goid

5
Good at getting things done thank you Reviewed on: 2nd March 2022

Excellent and quick

5
Excellent service and very quick, saves my a lot of hassle try to get through on the phone Reviewed on: 2nd March 2022

Totally satisfied

5
Very convenient banking happy with the services Reviewed on: 2nd March 2022

Excellent

5
Dealt with my queries promptly ,I was very satisfied Reviewed on: 2nd March 2022

Awful experience, every time

1
I use this frequently and every time the experience is just awful. Reviewed on: 2nd March 2022

Helpful and quick

5
Coral was extremely helpful and answered all questions asked. Reviewed on: 2nd March 2022

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