NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Always helpful

Always helpful whenever I have any issues Reviewed on: 2nd March 2022

Goid

Good at getting things done thank you Reviewed on: 2nd March 2022

Excellent and quick

Excellent service and very quick, saves my a lot of hassle try to get through on the phone Reviewed on: 2nd March 2022

Totally satisfied

Very convenient banking happy with the services Reviewed on: 2nd March 2022

Excellent

Dealt with my queries promptly ,I was very satisfied Reviewed on: 2nd March 2022

Awful experience, every time

I use this frequently and every time the experience is just awful. Reviewed on: 2nd March 2022

Helpful and quick

Coral was extremely helpful and answered all questions asked. Reviewed on: 2nd March 2022

Never have a problem

Always good service, never had a problem with the app or online cora to assist with issues Reviewed on: 2nd March 2022

Vote for Cora

Cora is very helpful everytime when i was in trouble so my vote is for cora Reviewed on: 2nd March 2022

Got straight to the info I needed

Used a few times, gets me straight to the info i need without having to wait in a queue either on online chat or via the phone. Reviewed on: 2nd March 2022