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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Quick and easy

5
Cora got my issue resolved quickly Tension free conversation Reviewed on: 2nd March 2022

Nice:)))

5
Very and more than helpfully .. problem sorted out in less than 10 minutes.. :))) Reviewed on: 2nd March 2022

Great help

5
Cora is great at answering my queries Reviewed on: 2nd March 2022

Quick and helpful.

5
Amazed at the benefits of this kind of banking. Reviewed on: 2nd March 2022

Very Helpful

5
Very intelligent for a chat bot. Able to solve many of my problems Reviewed on: 2nd March 2022

Reactivating my isa

5
Super efficient and quick resolution to my problem Reviewed on: 2nd March 2022

Very happy with the services

5
Very good and professional service Reviewed on: 2nd March 2022

Cora

4
Help with questions regarding a pending transaction that was simply answered Reviewed on: 2nd March 2022

Amazing

5
Best thing ever. So quick and easy. Saves time with going into the bank directly, especially for someone who doesn't have time to do so in the week. Very happy with this system Reviewed on: 2nd March 2022

Change of address

5
Quick and easy to do online as dont have time to go Reviewed on: 2nd March 2022

Review NatWest Group - Cora: Digital assistant now

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