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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.69 (6040 reviews)

View other NatWest Group - Cora products

4.58

Based on 6,040 reviews, last reviewed 9th Mar 2025

No new 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

2

I didn't survive the doom loop. I was contacted to close an inactive business account. It is with another branch of NatWest with a separate sort code. I tried using Cora on 3 occasio... Read more Reviewed on: 9th March 2025

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About this product

NatWest Group - Cora Digital Assistant reviews (6040)

Review of the NatWest Group - Cora, Digital Assistant:

MAKES YOU FEEL ALL WILL BE OK

EXCELLENT service WRIGHT ANSWERS MOST OF THE TIME LOL ALL OF THE T I M E........ Reviewed on: 6th March 2023

Dreadful!!!

I tried to call NatWest’s switching team yesterday as there was apparently a problem with my switch. After nearly half an hour of being placed on hold and passed around 4 or 5 different departments I was sent to a lady’s answer machine who asked me to email her then was told the “line was closed”. Is there just one person working in the switch team..?!! Then I’ve tried Cora as suggested in your text message, only to be left with no chat with anyone (except myself) and no interaction from anyone, person or computer. I’m incredibly frustrated and annoyed with the whole switching process so far and seriously reconsidering the switch if this is the customer service offered by Nat West. Reviewed on: 16th March 2023

Always content after seeking assistance

Patient with my lack of technological now how.enthusiastic and extremely knowledge re problems I may have.i never feel that Inhabited when I need to call. The question are minimal. Reviewed on: 16th March 2023

Good

Good helpful staff and online banking. Reviewed on: 15th March 2023

Statement request

Supposedly Cora had it all sewn up. Then I gey a message more info needed. Chat to Cora. Except Cora isn't working. Urgent need for paper statement now delayed. Thanks for a lousy service. Reviewed on: 15th March 2023

Good

Cora is good, easy to use , resolved my problem Reviewed on: 15th March 2023

Simply amazing!

Cora is always been a great help. Especially when you need the answer to your question righr there and then. Reviewed on: 15th March 2023

Absolutely useless

Have tried a couple of times and both times total waste of effort 0/1000 Reviewed on: 15th March 2023

Mr Hassan Amer

I can’t send you my id to open my accounts Reviewed on: 15th March 2023

Not happy

Cora is of no good if it goes to sleep on customers who need help. This is rubbish we dont need. Reviewed on: 15th March 2023

Do not help me anyhow.

I need to cancel a switch and it can not do it. It says that will pass with an agent, but I have been trying for 3 days and still not happening. And I need to do it online because there's no telephone number and when I found one, they say because I applied online, it has to be cancelled online... Reviewed on: 15th March 2023