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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2080 reviews)

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4.50

Based on 2,080 reviews, last reviewed 7th Mar 2025

1200% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

The NatWest App is user friendly A to Z, making the... The NatWest App is user friendly A to Z, making the account easy to manage. I've not had the need to contact a live agent for help from day one till d... Read more Reviewed on: 7th March 2025

Latest lowest rating:

1

Really poor customer service When I needed some customer support, they were horrendous. I had the example where I was scammed by a car rental company and lost money and also havin... Read more Reviewed on: 30th January 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

NatWest Basic Account reviews (2080)

Review of the NatWest, Basic Account:

I like the app - its really easy to use.

I like the app - its really easy to use. Reviewed on: 12th April 2024

15 years with them

No issues whatsoever. Been with them since 2008 Reviewed on: 5th April 2023

Satisfactory

The in service at natwest is a great one for me and the customer care always attends to customers and diligently and solve any issues brought up Reviewed on: 5th April 2023

Amazing

Services and App are top class. Using for the past over a decade without any issues. Reviewed on: 5th April 2023

Brilliant

Very understanding and well organised already recommended it to family and friends Reviewed on: 4th April 2023

Reliable easy to contact

Thank you Nat West been a customer for 50+ years know you are always there for me Reviewed on: 4th April 2023

Easy to track your money

I use the app every day. It’s easy to see transactions and everything shows up instantly so I know what’s going on. My hubby now has his own NatWest account and loves it too. Reviewed on: 4th April 2023

Love Natwest

Staff always polite and helpful. Know their product well. Reviewed on: 4th April 2023

Simply amazing

Amazing bank. Polite and helpful customer service. Would highly recommend to anyone. Reviewed on: 4th April 2023

Every time they are very good

If I have money problems Natwest have helped me Reviewed on: 4th April 2023

App has dramatically improved over the past couple of years

The mobile app is so much better than it used to be. I love the NatWest app! Easy to speak to someone, easy to control cards and money. No complaints! Reviewed on: 4th April 2023

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