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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2101 reviews)

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4.50

Based on 2,101 reviews, last reviewed 15th Jun 2025

7% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025

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NatWest Basic Account reviews (2101)

Amazing, works perfectly.

I love this app Reviewed on: 18th April 2023

Highly Satisfied.

Highly satisfied with Zopa...can't fault..exactly what I need dayvto day...trustworthy and reliable. Exactly what I need when still working in advancing years with several pressing health issues. Reviewed on: 11th April 2023

Been with them years

Been with them a long time, 20 plus years. Any problems easily sorted, over the phone in the UK Reviewed on: 11th April 2023

Best bank

The money people doing money well. Reviewed on: 11th April 2023

Easy to use

Easy to use app, phone lines quick to respond Reviewed on: 11th April 2023

Great banking app

I have been with Natwest 3 yeqrs now.I have no problems with the app.I like being able 2 freeze my debit card n then unfreeze it.If I have had any problems where I needed 2 speak 2 an advisor the waiting time was quick n the advisor was really patient with me n helped resolve my issue.very happy with Natwest.Thank u:-)) Reviewed on: 11th April 2023

Trusted for years

Always banked with Natwest since my first account. Does whats needed. Never any issues. Easy to use online/mobile app Reviewed on: 11th April 2023

Customer comes first

After 35 years with Nat West I would never change as they are first rate at customer service which is all a family wants from a bank Reviewed on: 11th April 2023

Shabbadee Shabbadoo

Excellent bank. Great app. Real convenience. Reviewed on: 10th April 2023

Excellent app

I am so impressed with the app, I use it almost exclusively only occasionally logging on via the laptop. It’s simple and user friendly. Can’t recommend it enough. Reviewed on: 10th April 2023

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