Smart Money People Logo
Share this page
Link copied

NatWest: Basic Account reviews

View other NatWest products
4.50
Based on 2,097 reviews, last reviewed 21st Apr 2025
2500% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
78%
See only 4 star reviews
13%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
3%

Latest highest rating:

5

Card cloned at ATM and rectified same day we had our debit card cloned from a ATM and Natwest had it all sorted and our account balance restored within the same day. The app is great, lets you... Read more Reviewed on: 21st April 2025
DebsM's avatar
DebsM

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025
Eric U's avatar
Eric U
Read all reviews See your review

About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an inform...

NatWest Basic Account reviews (2097)

Review of the NatWest, Basic Account:

Reward Account

5
Recommended.I switched from TSB and received £125 and as the account has 2% cashback on many bills I have received £5.91 a month since although you do pay £2 a month for it.The only drawback is you must pay in at least £1500 per month to qualify. I am not keen on the card reader to set up bill payments but their telephone number is freephone and their customer service is excellent and very helpful. I manage the bulk of transactions online and you can use an app if you prefer,... Reviewed on: 23rd November 2018
Peter Watson's avatar
Peter Watson

great bank had no problem with them always happy to...

5
great bank had no problem with them always happy to help Reviewed on: 2nd April 2025
Nicole surman's avatar
Nicole surman

service Good with a smile On his face Andy

5
Good customer service with a smile Reviewed on: 2nd April 2025
Daniel M's avatar
Daniel M

Worked with me whilst moving overseas and back home

4
Worked with me whilst moving overseas and back home Reviewed on: 2nd April 2025
Emk's avatar
Emk

Been a customer of NatWest for years - can’t recomme...

5
Been a customer of NatWest for years - can’t recommend them high enough. Fantastic bank, love them Reviewed on: 2nd April 2025
Alex L's avatar
Alex L

As a long term customerthey have always been helpful...

5
As a long term customerthey have always been helpful and fair if i've had a problem. Reviewed on: 20th March 2025
Eva W's avatar
Eva W

Good link to all accounts and easy to use

5
I have a saver link to my NatWest main account and the interest is good and options to add more money each month with rounds up. It’s easy to access and switch between accounts with NatWest and easy to transfer money back and forth if needed. Lots of info on the app and very informative. Reviewed on: 18th March 2025
Michaela L's avatar
Michaela L

Been with them since I started work on 1990

4
Been with them since I started work on 1990 Reviewed on: 10th March 2025
Rita t's avatar
Rita t

The NatWest App is user friendly A to Z, making the...

5
The NatWest App is user friendly A to Z, making the account easy to manage. I've not had the need to contact a live agent for help from day one till date. Reviewed on: 7th March 2025
David G's avatar
David G

Fees way too high.

4
Fees way too high. Customer service offshore and poor. Reviewed on: 4th March 2025
Pauline H's avatar
Pauline H

I've been a valued customer for many years they've a...

5
I've been a valued customer for many years they've always been very helpful and friendly. The customer service is excellent. Reviewed on: 2nd March 2025
Anthony Pearce's avatar
Anthony Pearce

Do you have a different NatWest product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

There's still more to see!

NatWest has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub