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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2095 reviews)

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4.49

Based on 2,095 reviews, last reviewed 15th Apr 2025

2300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Still have a high street presence Still have a high street presence Reviewed on: 15th April 2025

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

NatWest Basic Account reviews (2095)

Review of the NatWest, Basic Account:

Reliable and professional advice

Like the rest of the country, my finances altered drastically during the beginning of the pandemic. Natwest were proactive in arranging a video consultation with one of their experts so that I could ask very specific questions about the management of my account. They were also able to give me advice on other products available to me and recommendations for the future. All information I received was invaluable Reviewed on: 12th January 2022

Worked with me whilst moving overseas and back home

Worked with me whilst moving overseas and back home Reviewed on: 2nd April 2025

Been a customer of NatWest for years - can’t recomme...

Been a customer of NatWest for years - can’t recommend them high enough. Fantastic bank, love them Reviewed on: 2nd April 2025

As a long term customerthey have always been helpful...

As a long term customerthey have always been helpful and fair if i've had a problem. Reviewed on: 20th March 2025

Good link to all accounts and easy to use

I have a saver link to my NatWest main account and the interest is good and options to add more money each month with rounds up. It’s easy to access and switch between accounts with NatWest and easy to transfer money back and forth if needed. Lots of info on the app and very informative. Reviewed on: 18th March 2025

Been with them since I started work on 1990

Been with them since I started work on 1990 Reviewed on: 10th March 2025

The NatWest App is user friendly A to Z, making the...

The NatWest App is user friendly A to Z, making the account easy to manage. I've not had the need to contact a live agent for help from day one till date. Reviewed on: 7th March 2025

Fees way too high.

Fees way too high. Customer service offshore and poor. Reviewed on: 4th March 2025

I've been a valued customer for many years they've a...

I've been a valued customer for many years they've always been very helpful and friendly. The customer service is excellent. Reviewed on: 2nd March 2025

I have been a NatWest customer for more than 20 years.

I have been a NatWest customer for more than 20 years. They do provide good offers sometimes, however I feel they lack customer concern when it comes to borrowing, especially with never ending offers of loans and credit cards. Reviewed on: 27th February 2025

The NatWest bank App is limited but I think it serve...

The NatWest bank App is limited but I think it serves my purpose for very limited online banking use. It’s fairly moderate but it’s not over complicated to navigate around. Reviewed on: 27th February 2025

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