Write a review

NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2079 reviews)

View other NatWest products

4.50

Based on 2,079 reviews, last reviewed 4th Mar 2025

1100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

4

Fees way too high. Fees way too high. Customer service offshore and poor. Reviewed on: 4th March 2025

Latest lowest rating:

1

Really poor customer service When I needed some customer support, they were horrendous. I had the example where I was scammed by a car rental company and lost money and also havin... Read more Reviewed on: 30th January 2025

Read all reviews See your review

About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

NatWest Basic Account reviews (2079)

Review of the NatWest, Basic Account:

Meets the essentials

Does everything you need to but the app can be confusing to navigate if you're not technology fluent Reviewed on: 13th January 2025

Very helpful people

The staff are very helpful, especially at Christchurch, Dorset branch. Reviewed on: 10th March 2023

An excellent bank - I've been with them for 46 years

I've always been happy with the high level of service I've received over the years from NatWest - I've had no reason to look elsewhere. Reviewed on: 10th March 2023

Best banking app with all the service you require

I’m very happy with the service they provide and o can say it’s the best bank. Reviewed on: 10th March 2023

The best bank ever!

Great experience with in a branch and in the app as well! Reviewed on: 10th March 2023

Happy with NatWest

Always been keen to help me, friendly staff and quick to respond to any questions or concerns I have Reviewed on: 10th March 2023

Great!

Good products and an easy to navigate website Reviewed on: 10th March 2023

Not the best banking experience

I have a basic account as well as other few different products with Natwest like loans and credit cards. Basic account is okay but not ideal. For example I can't download a statement from 5 years ago with the address that I had 5 years ago. Any historic statement will be updated with the current address. this has presented to be an issue when showing proof of address elsewhere. Reviewed on: 10th March 2023

Very good app, no issues with it.

NatWest Banking App is very user friendly, never had any issues with it. Regularly updated and well maintained. Reviewed on: 10th March 2023

Very good

I am personally happy having an account with NatWest. It is really a good bank to have an account with. Customer service at its best. Reviewed on: 10th March 2023

Easy banking

Everything you need is with natwest and only takes a few clicks Reviewed on: 10th March 2023

Do you have a different NatWest product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Current Account
from first direct 4.68 from 1300 reviews
Club Lloyds Current Account
from Lloyds Bank 4.35 from 543 reviews
Black Current Account
from RBS 3.03 from 17 reviews

There's still more to see!

NatWest has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub