Write a review

NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2064 reviews)

View other NatWest products

4.50

Based on 2,064 reviews, last reviewed 12th Feb 2025

500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Love using the app to keep an eye on my... Love using the app to keep an eye on my transactions Reviewed on: 12th February 2025

Latest lowest rating:

1

Really poor customer service When I needed some customer support, they were horrendous. I had the example where I was scammed by a car rental company and lost money and also havin... Read more Reviewed on: 30th January 2025

Read all reviews See your review

About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

NatWest Basic Account reviews (2064)

Review of the NatWest, Basic Account:

Loss of funds and appalling service

First they declared my bank account dormant. Closed it and took all the money. It's almost impossible to contact their customer services. They don't answer emails. Their chatline doesn't work and you can't change your phone number to make a complaint because the website crashes Reviewed on: 27th December 2024

Excellent

I have been with NatWest nearly 16 yeAr. I've never had a proplem with the way they handle the situation when I ring. Online banking is awesome too easy to use and good for managing your money Reviewed on: 8th March 2023

Awesome service

Nat west is secure bank and i love the app and easy to banking and transfer money and everything in your finger tips Reviewed on: 8th March 2023

Brilliant

So happy and always happy to help Reviewed on: 7th March 2023

Terrible

Closed my 18 year old account! And did not give me a reason to why Reviewed on: 7th March 2023

Banking with ease!!

I have always banked with Natwest they have been very good. Reviewed on: 7th March 2023

Not to bad

Sometimes hard to contact but local and can visit if required to sort a prob,em out Reviewed on: 7th March 2023

Had my account since I was a child

That's a long time now! There have been ups and downs but the downs were mostly a long time ago! Reviewed on: 7th March 2023

Service with a smile

Whenever i have needed to ask for advice or anything, the response has always been prompt, helpful and with a smile so i did not feel an idiot for asking! Reviewed on: 7th March 2023

Good customer service

Fast problem solving approch. Easy to use the app Reviewed on: 7th March 2023

Easy, fast, perfect

I have been a natwest customer for a long time and the app is so easy and convenient. I use it all the time and have recommended to everyone. Reviewed on: 6th March 2023

Do you have a different NatWest product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Current Account
from ICICI Bank 5.00 from 2 reviews
M Plus Account
from Virgin Money 3.11 from 14 reviews
Current Account
from CAF Bank 3.18 from 47 reviews

There's still more to see!

NatWest has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub