Write a review

NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2079 reviews)

View other NatWest products

4.50

Based on 2,079 reviews, last reviewed 4th Mar 2025

1100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

4

Fees way too high. Fees way too high. Customer service offshore and poor. Reviewed on: 4th March 2025

Latest lowest rating:

1

Really poor customer service When I needed some customer support, they were horrendous. I had the example where I was scammed by a car rental company and lost money and also havin... Read more Reviewed on: 30th January 2025

Read all reviews See your review

About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

NatWest Basic Account reviews (2079)

Review of the NatWest, Basic Account:

Meets the essentials

Does everything you need to but the app can be confusing to navigate if you're not technology fluent Reviewed on: 13th January 2025

Crap bank

Happy to take all your benefit money off you and leave you with nothing to buy food etc. Reviewed on: 9th March 2023

Easy to use banking app on all platforms, responsive on request.

Whenever I had personal or business related inquiries I was served within no time Reviewed on: 9th March 2023

Left Me High and Dry

Blocked my Debit card and Bank account for nearly 2 weeks whilst I was abroad. Reviewed on: 9th March 2023

Banking made easy

I’ve been banking with NatWest for 8 years, I’ve never had any problems and trust this bank. I can access my basic account via online banking and set up direct debits and make payments quickly and easily. I 100% recommend NatWest basic account. Reviewed on: 9th March 2023

Kept uptodate

I have no problems banking with NatWest the app is informative and easy to use I'm kept upto date with all my transactions security is good Reviewed on: 9th March 2023

someone was always ready to help

someone was always ready to help Reviewed on: 9th March 2023

Excellent service

I have had a few bank accounts and NATWEST has been the ultimate experience. Service of note. Reviewed on: 9th March 2023

Amazing banking experience

The App is to use. The customer service is amazing. Reviewed on: 9th March 2023

Highly Recommend

Always used NatWest and from other people experience with other banks I’ll never change banks always been brilliant from day one Reviewed on: 8th March 2023

Just so simple

Online and app are easy to navigate and very helpful. Have switched banks a few times but NatWest is by far the best!! Reviewed on: 8th March 2023

Do you have a different NatWest product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Choice Current Account
from Santander 4.12 from 15 reviews
FlexAccount
from Nationwide 4.35 from 857 reviews
Current Account
from Reliance Bank 4.00 from 1 reviews

There's still more to see!

NatWest has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub