Write a review

NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2064 reviews)

View other NatWest products

4.50

Based on 2,064 reviews, last reviewed 12th Feb 2025

500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Love using the app to keep an eye on my... Love using the app to keep an eye on my transactions Reviewed on: 12th February 2025

Latest lowest rating:

1

Really poor customer service When I needed some customer support, they were horrendous. I had the example where I was scammed by a car rental company and lost money and also havin... Read more Reviewed on: 30th January 2025

Read all reviews See your review

About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

NatWest Basic Account reviews (2064)

Review of the NatWest, Basic Account:

Loss of funds and appalling service

First they declared my bank account dormant. Closed it and took all the money. It's almost impossible to contact their customer services. They don't answer emails. Their chatline doesn't work and you can't change your phone number to make a complaint because the website crashes Reviewed on: 27th December 2024

Easy banking

Easy and professional Banking. Fast and secure app. Reviewed on: 6th March 2023

Good service

Nice staff help full and respect Reviewed on: 6th March 2023

Over all good experience

It’s great with any query services or even disputes Reviewed on: 6th March 2023

Quick response

App works very well, very quick loading as to other banking apps Also, if needed to re-log back in to app if got new phone or android device again much simpler to do than other banking apps One negative I have is app dosnt keep record of any transactions after a month have to log in to online banking whitch is a pain need at least 2 months of records and I would have given full marks But still beter than the other banking apps I have used Reviewed on: 5th March 2023

Best banking experience of all the countries I have lived in

The help and customer service I got when I went into a NatWest branch to get information and assistance on how to open a bank account was world class and 10 ⭐ quality. Reviewed on: 5th March 2023

Good bank

Very good bank,no problems at all for years. Kind and good staff.Happy with my bank. Reviewed on: 5th March 2023

Good

Nice easy app to navigate use would highly recommend. Reviewed on: 5th March 2023

Life time customer

I have been a customer for over 10yrs. Natwest is reliable with great customer service Reviewed on: 5th March 2023

Best app

This is the best app I have on my phone super easy to use Reviewed on: 5th March 2023

Closed my account without reason many years ago, I tried to create an account again, but they won't let me.

Closed my account without reason many years ago, I tried to create an account again, but they won't let me. Reviewed on: 5th March 2023

Do you have a different NatWest product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

FlexAccount
from Nationwide 4.32 from 819 reviews
Current Account
from CAF Bank 3.18 from 47 reviews
Current Account
from Yorkshire Bank 3.77 from 76 reviews

There's still more to see!

NatWest has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub