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NatWest: Basic Account reviews

4.50
Based on 2,064 reviews, last reviewed 12th Feb 2025
500% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
78%
See only 4 star reviews
13%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
3%

Latest highest rating:

5

Love using the app to keep an eye on my... Love using the app to keep an eye on my transactions Reviewed on: 12th February 2025
Judith Thompson 's avatar
Judith Thompson

Latest lowest rating:

1

Really poor customer service When I needed some customer support, they were horrendous. I had the example where I was scammed by a car rental company and lost money and also havin... Read more Reviewed on: 30th January 2025
Panos Ef's avatar
Panos Ef

About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

NatWest Basic Account reviews (2064)

Review of the NatWest, Basic Account:

Loss of funds and appalling service

1
First they declared my bank account dormant. Closed it and took all the money. It's almost impossible to contact their customer services. They don't answer emails. Their chatline doesn't work and you can't change your phone number to make a complaint because the website crashes Reviewed on: 27th December 2024

Never had any trouble with the app or banking always helped

5
Always updating security issues if needed very few and far between Reviewed on: 3rd March 2023

Great

5
Just great bank to have, everything simple, fixed for everyone of us to use. Fast and easy to find what you need on app or ether in the actual bank. Reviewed on: 3rd March 2023

The features of the banking app is top notch

5
Ever since I have been using Barclays ban I have been enjoying their offers.It feels great to be their customer Reviewed on: 3rd March 2023

Easier than before to use

5
I am more confident now as I have updated my email and details,which was not really easy to begin with but once finished I felt more comfortable with the app also I have chosen a new savings account recently,which normally would mean having to go to the bank in the next town as my local branch closed a while ago. I’m am very pleased with this app. Reviewed on: 3rd March 2023

Easy to use, does everything I want

5
Great app - easy to use, does everything I want. Brilliant for managing finances Reviewed on: 2nd March 2023

NATBEST !!!

5
Just really friendly and helpful banking. Reviewed on: 2nd March 2023

Excellent

5
Excellent service always in bank also Reviewed on: 2nd March 2023

very helpful and friendly service

5
The are Always happy to help they customers . Reviewed on: 2nd March 2023

Excellent

4
I found NatWest a good bank friendly an professional Reviewed on: 2nd March 2023

My banking app

5
I am very happy with my banking app I can use it anywhere in the world Reviewed on: 2nd March 2023

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