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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2080 reviews)

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4.50

Based on 2,080 reviews, last reviewed 7th Mar 2025

1200% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

The NatWest App is user friendly A to Z, making the... The NatWest App is user friendly A to Z, making the account easy to manage. I've not had the need to contact a live agent for help from day one till d... Read more Reviewed on: 7th March 2025

Latest lowest rating:

1

Really poor customer service When I needed some customer support, they were horrendous. I had the example where I was scammed by a car rental company and lost money and also havin... Read more Reviewed on: 30th January 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

NatWest Basic Account reviews (2080)

Review of the NatWest, Basic Account:

Meets the essentials

Does everything you need to but the app can be confusing to navigate if you're not technology fluent Reviewed on: 13th January 2025

NatWest the Best

NatWest have been my bank for 38 years, since I started work. They are a bank I trust impeccably. They are forward thinking and progressive whilst maintaining the personal touch and offering support and advice when needed. I would always recommend NatWest as a great banking institution. Reviewed on: 1st March 2023

SMART TOOL

GREAT, EASY TO USE, USER FRIENDLY AND MOST OF ALL EFFICIENT. Reviewed on: 1st March 2023

Easy and accessible to use

Easy and accessible to use.No time consuming and no traffic in going to and through to the bank or to the branch. Reviewed on: 1st March 2023

Its good

Bin help full bin with you 3 mothns so far its ok Reviewed on: 1st March 2023

Easy setup and usage for a new account holder

Was user friendly to setup the account and feels safe using Natwest. Reviewed on: 1st March 2023

Excellent Service.

Bank services are brilliant also bank staff are so amazing and helpful. Reviewed on: 1st March 2023

Quick and easy to use

Simple quick and easy to use especially for us older people Reviewed on: 1st March 2023

Natwest-modern banking keeping up with the current times.

I have been a customer with Natwest for approximately 4 years having switched over from another Bank and it has been the most amazing, easy banking experience for Me. Cora is amazing, whenever I have spoken to any advisor they have always helped me to solve my problems. I have never had an issue speaking to an advisor on the phone. The app itself is easy to navigate, user friendly, allows me to switch between different accounts has many features that saves me personal trips to the bank. I am not Tech savvy and even I feel comfortable when accessing the App and taking advantage of it's features. The app itself feels personal to the user and most importantly I feel my money is safe with Natwest with all of it's safety/security features such as face recognition, approving transaction features without it being too much of an obstacle for me to access my own accounts. I Feel Natwest keeps evolving keeping up with the current times. Forever recommending Natwest. Keep up the good work. Reviewed on: 1st March 2023

Flexibility

NatWest has been good with for me, I am able to access it where I go. with my battery full, customer services are available and sort all concerns that I have raised. Reviewed on: 1st March 2023

Very good banking services

I've been a natwest customer for over 15 years. They have been very supportive, informative and deliver very good service throughout the years I have been with them as a student and a graduate. Reviewed on: 28th February 2023

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