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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2080 reviews)

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4.50

Based on 2,080 reviews, last reviewed 7th Mar 2025

1200% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

The NatWest App is user friendly A to Z, making the... The NatWest App is user friendly A to Z, making the account easy to manage. I've not had the need to contact a live agent for help from day one till d... Read more Reviewed on: 7th March 2025

Latest lowest rating:

1

Really poor customer service When I needed some customer support, they were horrendous. I had the example where I was scammed by a car rental company and lost money and also havin... Read more Reviewed on: 30th January 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

NatWest Basic Account reviews (2080)

Review of the NatWest, Basic Account:

Meets the essentials

Does everything you need to but the app can be confusing to navigate if you're not technology fluent Reviewed on: 13th January 2025

NatWest bank app

The app is great. I do everything on my app. There is no need go to the bank anymore, unless there is something that needs sorting out in the bank. Reviewed on: 26th February 2023

Great customer service

Always ready to help you even when the language barrier was a problem. Reviewed on: 26th February 2023

Great Service

I was with Lloyds for only 5 years before I switched to NatWest. Now I’ve been with them for over 16 hrs and have never looked back. Reviewed on: 26th February 2023

Banking App

This has been an absolute god send , I don’t know how I’d get through the day , I’m on it all the time Reviewed on: 26th February 2023

Quick and easy

NatWest is the best bank in my opinion because they have great customer service and the app is reliable and easy to use. I would definitely recommend NatWest as I’ve never had a problem with them. Reviewed on: 26th February 2023

Just the ticket

The app is all I need, not too busy, clear, easy to view and navigate, wonderful. Reviewed on: 26th February 2023

Easy access to information when you need it

Love this app and use it daily to keep tabs on my outgoings. Access to banking services within the app is very easy with clear and concise instructions. Actions carried out via the app like loan applications, payments and quotes happen very quickly and efficiently with lots of relevant and detailed information given. App security seems to be a high priority within the app also, which is reassuring as it demonstrates a willingness to look after customers and their finances. Very impressed overall with NatWest 10/10 Reviewed on: 26th February 2023

Brilliant.

Really good friendly service always get what you need. Reviewed on: 26th February 2023

Hands down the Best banking app

I love how easy this app is to use. This has obviously been created by staff who really have expertise in this area. The functionality is seamless and allows me to control my money effortlessly! Well Done NatWest!! Reviewed on: 26th February 2023

Natbest

I have used many banks over the years but none compare to NatWest. Superb service brilliant app. Wouldn’t bank with anyone else. Reviewed on: 26th February 2023

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